Reference no.: PS-111-018 (IGB169004913)
Company description See more offers

Pauwels Consulting - Remote Technical Specialist

Ref.: PS-111-018 (IGB169004913)

Job description

  • Provide support remotely, (based on a customer site) for end users and engineers typically software support via remote tools, with basic hardware knowledge to diagnose infrastructure issues
  • Diagnose & solve customer problems over the phone, via web collaboration.
  • Respond to a service request using remote diagnosis, documentation and/or knowledge databases within agreed timeframes.
  • Perform suitable information gathering, analytical troubleshooting and problem research.
  • Diagnose and recommend parts for the on-site engineer, or for direct shipment to the customer, including replacement of whole units.
  • Responsible for timely elevation and/or escalation, this can include onsite training for engineers and the Client, on-site attendance to fix and/or review systems and escalation to/collaboration with next line of support.



  • Preferably qualified in post school in an IT discipline
  • Resolve 1st level end user queries & technical problems.
  • Understand call logging system,
  • Handle basic software/hardware queries, i.e. password resets
  • Basic software imaging, e.g. LAN desk
  • Understanding of Microsoft, Linux, Unix or equivalent packages.
  • Demonstrate acumen for role responsibilities
  • Fluent in Dutch and French, decent English



Company description

Pauwels Consulting is a fast-growing technical consultancy firm with a large portfolio of international corporate clients in Engineering, Pharma and IT. We deliver consultancy and turnkey projects to leading companies in Belgium and beyond.

At Pauwels Consulting we value your talent and ambitions. That is why we invest heavily in the continuous education, personal coaching and individual development of all our consultants. At Pauwels Consulting, you will find a challenging and inspiring work environment every single day.

Are you interested in working for top companies in your industry and do you like to improve your skills and expertise every day?

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