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Proximus SpearIT - 1st Line Service Desk



ASTRID is the Operator of the national Radio communications, paging and dispatching network designed for emergency and security services in Belgium.

To guarantee the excellence of their services, they are looking for a Level 1 Service Desk Agent.




You will catch the technical problems and emergencies, dispatch and coordinate the resolution of this problem.



Experience and education of this profile

  • Bachelor informatics/telecommunication or similar by experience;
  • At least 3 years relevant experience to fulfill first line activities
  • Dutch and French, notions of English.


Technical knowledge of this profile

  • MS Office;
  • General PC knowledge;
  • Knowledge of operating systems;
  • Basic understanding of :
    • Databases (Oracle, Access);
    • Protocols (TCP/IP, FTP);
    • Security, Firewalls;
    • MS Windows Server

Company description

About Proximus SpearIT
At Proximus SpearIT we strive to help companies work smarter, safer and faster. Customers come to us for our wide and extensive offering of IT services. Due to our strong growth, we are always looking for new employees. We have a challenging strategic plan in which you, as an experienced IT professional certainly have a role to play.
Proximus SpearIT is strong in:
- infrastructure projects and integrations, on-site and in the cloud;
- services related to networks, security, Skype for Business, Storage, network and server maintenance, monitoring, service desk, and on-site support;
- support by IT specialists, project managers and interim managers;
- servers, network equipment, smartphones, tablets, PCs and accessories.

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