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Proximus SpearIT - First Line Helpdesk Engineer

We are currently looking for a motivated:    First line helpdesk engineer





As First Line Helpdesk Engineer you are responsible for:

  • Registration and follow-up of the incoming incidents
  • Provide first line support and troubleshooting
  • Managing the accounts (AD, VPN, SAP, ...) and group policies
  • Administration of virtualisation solutions en user profiles
  • Logging and follow-up of incidents
  • Installing and documenting different software applications


What do we expect from you?


Of course, there are several aspects that are mandatory to fit the profile that we have prioritized. Let's see if you can check of the following items:

  • Eager starter with less than 5 years of experience
  • Costumer-focused, assertive and communicative
  • Good general IT-knowledge, Linux and apple knowledge is a plus.
  • Attention to detail
  • Ownership, problem-solving and focus.


You will work from Diest and sometimes have gardes during extended business hours.



Required Languages

  • Dutch and French (Native or bilingual proficienty both in speaking, writing and reading).
  • English (Professional working proficiency both in speaking, writing and reading).

Company description

About Proximus SpearIT
At Proximus SpearIT we strive to help companies work smarter, safer and faster. Customers come to us for our wide and extensive offering of IT services. Due to our strong growth, we are always looking for new employees. We have a challenging strategic plan in which you, as an experienced IT professional certainly have a role to play.
Proximus SpearIT is strong in:
- infrastructure projects and integrations, on-site and in the cloud;
- services related to networks, security, Skype for Business, storage, network and server maintenance, monitoring, service desk, and on-site support;
- support by IT specialists, project managers and interim managers;
- servers, network equipment, smartphones, tablets, PCs and accessories.

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