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Proximus SpearIT - L3 Front End Support Engineer Office 365 / Azure

Job Description


As member of the L3 Frontend Support team you will mainly focus on providing 3rd line support for incidents, problems, reporting and monitoring for cases where 1st or  2nd line team was not able to solve the issue at hand.



Typical Tasks

  • Incident handling
  • Operational management, configuration and troubleshooting of client OS, applications and O365 (Exchange, SharePoint, Teams,...) (3th Line Support)
  • Interaction with customers (including VIP customers)
  • Writing work instructions for 1st and 2nd line
  • Training of team members
  • Administering Microsoft Office 365


Required Skills and experience

  • Expert knowledge/troubleshooting of Microsoft products (Windows 10, O365 (Exchange, SharePoint, Teams, ...))
  • Mac OS knowledge is a plus.
  • Proficient in creating PowerShell scripts (VBScript or Win Batch would be an asset)
  • Proficient knowledge of Azure
  • Basic knowledge of SCCM/ InTune
  • Basic knowledge of Trend Micro and O365 Security (ATP, Cloud App Security,...)
  • Basic knowledge of Application packaging and testing
  • Basic knowledge of Networking (TCP/IP)
  • Microsoft Certifications are an added value


Personality and Values

  • Excellent team player
  • Communicative and assertive
  • Committed to quality      Methodical and able to treat several problems autonomously. Very good troubleshooting and problem-solving skills.
  • Customer minded
  • Sense of responsibility and self-initiative
  • Perseverance
  • Dutch verbal and writing skills (mandatory)

Company description

About Proximus SpearIT
At Proximus SpearIT we strive to help companies work smarter, safer and faster. Customers come to us for our wide and extensive offering of IT services. Due to our strong growth, we are always looking for new employees. We have a challenging strategic plan in which you, as an experienced IT professional certainly have a role to play.
Proximus SpearIT is strong in:
- infrastructure projects and integrations, on-site and in the cloud;
- services related to networks, security, Skype for Business, storage, network and server maintenance, monitoring, service desk, and on-site support;
- support by IT specialists, project managers and interim managers;
- servers, network equipment, smartphones, tablets, PCs and accessories.

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