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Proximus SpearIT - Skype for Business Engineer / SfB End User Engineer

The Engineer SfB & SfB End User Engineer will report to the SfB Team Manager. He/she will be part of a team that

will implement SfB solutions and give SfB & SfB End User support for our SfB enterprise customers



Duties and responsibilities

  • Provide 2nd line maintenance on SfB and SfB end user issues.
  • Execute Work orders and assist operations with regards to SfB and SfB end users.
  • Perform testing in different situations, debug SfB configuration and SfB & SfB end user issues.
  • Implement, operate and maintain SfB @ customer incl End user implementation, training, support.
  • Analyse system reports and alarms; make diagnoses as input for continuous improvement.
  • Participate in projects regarding SfB & SfB End users.


What's in it for you?

  • Working together with a large team with high expert level in a dynamic environment.
  • Get the possibility to grow in two different areas (support and technical).
  • Work closely with the customers.


Personality and Values    

  • Excellent team worker
  • Communicative and assertive
  • Committed to quality
  • Methodical and able to treat several problems autonomously
  • Customer minded
  • Sense of responsibility and self-initiative


Skills and Experience

  • SfB client and end user knowledge
  • Audiocodes and Polycom End points knowledge
  • Core Solutions of Microsoft Lync server 2013 & Microsoft Skype for Business.
  • Luware/Verba/A365 knowledge
  • Enterprise Voice and Online Services with Lync Server 2013 & SfB
  • Working knowledge of VoIP protocols such as SIP, MGCP/NCS and H.323
  • Plus is Networking knowledge
  • Plus is Applications & Systems background
  • Good knowledge of Dutch and English (written and oral), French (oral) is a plus


Working place


Working location/hours: Brussels or Hasselt + onsite @ customer/Office hours  

Company description

About Proximus SpearIT
At Proximus SpearIT we strive to help companies work smarter, safer and faster. Customers come to us for our wide and extensive offering of IT services. Due to our strong growth, we are always looking for new employees. We have a challenging strategic plan in which you, as an experienced IT professional certainly have a role to play.
Proximus SpearIT is strong in:
- infrastructure projects and integrations, on-site and in the cloud;
- services related to networks, security, Skype for Business, storage, network and server maintenance, monitoring, service desk, and on-site support;
- support by IT specialists, project managers and interim managers;
- servers, network equipment, smartphones, tablets, PCs and accessories.

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