Reference no.: ASE_PF
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I.R.I.S. (Canon Group) - Application Support Engineers

Ref.: ASE_PF

For an opportunity in the financial sector for one of our Luxembourg customers, we are currently looking for several Application Support Engineer (m/f).

 

 

Description

 

You will provide support to applications and projects within IT Services environment and will ensure that maximum service level is provided to customers on a 24-hour basis.

 

 

Principal duties and responsibilities

  • Prepare, set-up and maintain the different environments required, according to the project phases (development, testing...) with our infrastructure provider
  • Implement, integrate and support third party software as well as internally developed applications within the IT Services
  • Support the production environment 24/7 and will solve business and IT incidents with innovative solutions to ensure that a maximum service level is provided to Customers on a 24-hour basis
  • Analyze problems and resolve issues and will perform monitoring, tuning and optimization of performance of in-house IT applications as well as third party software whilst ensuring maximum availability and service to customers
  • Ensure the integrity of the production environment and will implement upgrades or new products that are critical for the daily operational business
  • Create and update all documents related to applications and their supporting systems.
  • Perform all other duties as assigned.

 

Knowledge and Qualifications

  • Equivalent to the completion of at least 2 years of college coursework in computer science, management information systems or a closely related field or equivalent work experience.
  • 3-5 years of experience in a similar position, ideally in the banking or financial sector
  • Hands-on knowledge of enterprise server and desktop operating systems, applications and scripting such as
    • AIX, Microsoft Windows
    • Oracle, SQL
    • WebSphere Application Server
    • Kornshell, VBScript
  • Preference is given to individuals with a background on Linux
  • Knowledge on a Scheduler tool such as Tivoli Workload Scheduler is considered as an advantage as well for PowerShell and/or PL/SQL
  • Previous experience providing IT support in a 24-hour operational environment preferred

 

Skills

  • Team player with strong interpersonal skills
  • Willingness to contribute and support a Knowledge sharing culture
  • Positive Attitude and Customer Focus
  • Communication Skills in English and French (Verbal, Written, Interpersonal, Proactive listening)
  • Innovative thinking and problem solving
  • Effective time management
  • Ability to conduct research into software development and delivery concepts, as well as technical application issues.
  • Ability to demonstrate proficiency with applications troubleshooting principles, methodologies and incident resolution
  • Willingness to work weekends as required

 

* Only candidates with eligible work permit for Luxembourg will be considered for this opportunity.

Company description

About IRIS

Created in 1987 as a spin-off of the Catholic University of Louvain-la-Neuve, IRIS has been a member of the Canon Group since 2013 and has become a competence center in Information Management for the entire Japanese organization. Headquartered in Belgium (Louvain-la-Neuve), our offices are located in 7 countries in Europe, Asia and America.

Our mission is to help individuals, companies, public administrations and international institutions to better manage their information and to transform their main asset into digital data, easy to archive, easy to share and easy to convert into valuable and actionable content.

Our group is organized in two divisions, IRIS Products & Technologies and IRIS Professional Solutions.

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