Brussels Hybrid Freelance
Required
> 5 years experience
English
Company description See more offers
   
 
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Satellit - Senior ITSM Analyst

Brussels Hybrid Freelance
Required
> 5 years experience
English

Mission overview

 

You will lead a comprehensive ITSM assessment and transformation project structured in four key phases:

  • Discovery & Framing
    • Define project scope, objectives, and target processes
    • MAP existing tools and their positioning within the enterprise architecture
  • Current-State Analysis
    • Assess ITSM process maturity (Change, Incident, Problem, CMDB, Knowledge, SLA, etc.)
    • Identify overlaps and integration points
    • Evaluate user experience and technical landscape
  • Requirements & Gap Analysis
    • Facilitate workshops and interviews to gather business and solution requirements
    • Conduct a gap analysis comparing current and future needs
  • Strategic Evaluation & Roadmap
    • Perform licensing and cost analysis
    • Identify compliance and vendor risks
    • Benchmark against market leaders
    • Deliver actionable recommendations and a strategic roadmap

 

Your responsibilities

  • Lead stakeholder engagement through interviews, workshops, and surveys
  • Document and prioritize business needs
  • Evaluate tools and processes based on performance, cost, and risk
  • Provide targeted recommendations and high-level reporting
  • Support alignment with enterprise architecture standards

 

Your profile

  • Minimum 5 years of experience in ITSM process improvement or consulting within large enterprises
  • Expertise in two or more ITSM tools (e.g. ServiceNow, Jira Service Management)
  • Familiarity with Jira Software, IVANTI Neurons is a plus
  • Proficient in modeling with ArchiMate 3.1 and BPMN 2.0
  • Experience using SparX EA is a strong asset
  • Skilled in business and technical analysis, and stakeholder communication
  • Detail-oriented, structured, and comfortable in complex environments
  • Fluent in English (mandatory)

Company description

Satellit is specialized in business transformation, digital transformation and Microsoft technologies.

We've intentionally designed an organization that values people as much as great solutions. You'll find that the employees at Satellit are just the right combination of smart, discriminating and friendly.

We have a company with a special culture that makes people happy-our employees, our clients, and the people who use our solutions. At Satellit, you'll find a diverse mix of bright employees who are often called the smartest people in the room. But don't worry. Things like that don't go to our head. There is always more to learn.

Our culture didn't happen by accident, we create it by drawing on our executives' experience, we consistently analyse how we can make it better, and we make adjustments on regular basis.

Satellit does not set out to be “yet another” IT service provider! Our target is to marshal experienced IT profiles to evolve as one in a common direction: boosting our clients' expertise through our top-rated employees and freelancers.

By working at Satellit, sure, we'll pay you on a regular basis, but the benefits extend far beyond an electronic deposit in your bank account. We keep our team satisfied by offering them the chance to work on rewarding projects within a challenging environment. We also offer training opportunities to keep pace with the latest technologies and provide regular and personal follow-up during the different missions on the clients' site.

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Satellit - Senior ITSM Analyst
Satellit
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