Reference no.: NHSDMSAP26062020
Company description See more offers
   
 

Service Delivery Manager SAP Knowledge

Ref.: NHSDMSAP26062020

Service Delivery Manager SAP Knowledge
Ref. NHSDMSAP26062020

I am urgently looking for a Service Delivery Manager with knowledge in SAP Basis (AMS,..) for a 7 months contract renewable and with remote working in Brussels.

 

 

The project

  • you will be in charge of the daily governance of IT Outsourcing Agreements
  • Safeguard the contractual agreements, for which you will align with many other departments internally and externally.
  • You also play an important part in detecting/creating new opportunities for your customer, as well as internal improvements.
  • Ensure good SLA & KPI results by coordinating with the Operations Teams & provide associated reporting
  • Monitor your budgets and margins & report accordingly, ensuring correct invoicing
  • Work closely with the other service delivery managers , initiate, propose and defend new initiatives to your internal customer and/or internal management and involve the relevant stakeholders for implementation

 

The profile

  • Experience in managing sourcing contracts is a must.
  • Knowledge of SAP infrastructure is mandatory
  • Experience with service management tools e.g. 4me or Service now
  • Able to dialogue with people from different backgrounds in all levels of an organization
  • EN + NL, FR is a Real Plus
  • ITIL V3 minimum certified

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