Service Delivery Manager SAP Knowledge
I am urgently looking for a Service Delivery Manager with knowledge in SAP Basis (AMS,..) for a 7 months contract renewable and with remote working in Brussels.
- you will be in charge of the daily governance of IT Outsourcing Agreements
- Safeguard the contractual agreements, for which you will align with many other departments internally and externally.
- You also play an important part in detecting/creating new opportunities for your customer, as well as internal improvements.
- Ensure good SLA & KPI results by coordinating with the Operations Teams & provide associated reporting
- Monitor your budgets and margins & report accordingly, ensuring correct invoicing
- Work closely with the other service delivery managers , initiate, propose and defend new initiatives to your internal customer and/or internal management and involve the relevant stakeholders for implementation
- Experience in managing sourcing contracts is a must.
- Knowledge of SAP infrastructure is mandatory
- Experience with service management tools e.g. 4me or Service now
- Able to dialogue with people from different backgrounds in all levels of an organization
- EN + NL, FR is a Real Plus
- ITIL V3 minimum certified