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Sogeti - First Line Support Engineer

Job Description


To reinforce our service desk we're looking for first-line support engineers to join our team.


Do you speak English and Dutch? (French is a plus)



And do the following responsibilities appeal to you?

  • You're a great listener and register IT questions and problems communicated by end-users over the phone and mail;
  • You're customer minded, with good communication skills;
  • If possible you provide an answer to the questions and/or solve the problems, otherwise you escalate the calls to a higher level of support;
  • Depending on your knowledge, experience, and interest, your responsibilities may include first and/or second-line support.

Then you're the Service Desk Professional we're looking for!

Depending on your experience and interest, you will be working at our service desk at Diegem or at a project at one of our clients.



What we offer

  • Sogeti is the perfect place to bring your passion for IT into play and learn new skills.
  • You will be given the opportunity to develop your career through working on interesting projects, our internal training & development program, attend training courses to broaden your knowledge and obtain certifications.
  • That's how we boost your personal career and encourage life-long learning in your area of expertise! Your evolution will be monitored closely by your operations manager, a counselor, and your own HR business partner.
  • Sogeti is also known for a lot of fun, an open-minded company environment and where the informal communication culture is part of its DNA.
  • You can also count on an attractive salary package and fringe benefits (e.g. company car, personal flex plan,...).



  • You have minimum a (technical) high school degree
  • You have a good knowledge of IT Hardware
  • Knowledge or affinity with ICT is a strong plus
  • Excellent communication skills, both written and spoken
  • You see IT problems as a challenge and an opportunity to learn
  • You're friendly, professional and helpful in contacts with customers
  • You're able to win the trust of our clients
  • You're stress-resistant and can perform under pressure and changing working conditions
  • You possess a good team spirit, but you can work autonomously when needed
  • You're fluent in Dutch and English
  • Good knowledge of French, Polish, Czech, German, Spanish or Italian is a plus
  • Flexibility is no problem for you
  • Experience is a plus!
  • Knowledge of Windows environment and MS Office package, Citrix, Active Directory and networking are a strong asset

Company description

Sogeti Belgium, business unit of Capgemini Belgium, is an international organization and leading provider of technology services and software testing. Sogeti Belgium employs 500 IT professionals, offering cutting-edge expertise in Cloud, Cybersecurity, Digital Manufacturing, Digital Assurance & Testing, and emerging technologies. Our clients are well known companies in the private and public sector (e.g. the European Institutions, FODFin, KBC,...).

Sogeti Group combines agility and speed of implementation with strong technology supplier partnerships (Microsoft, IBM, HPE), world class methodologies and its global delivery model, Rightshore®. Sogeti Group brings together more than 25.000 professionals in 15 countries, based in over 100 locations in Europe, USA and India. Sogeti is a wholly-owned subsidiary of Capgemini SE.

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