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Sogeti - Service Desk Operator

She or he will be in charge of 

  • Receiving calls and emails, first line customer liaison
  • Recording incident and request in the Service Management Tool
  • Making the first assessment and diagnose of incidents and sercvice requests
  • Solving problems with computer software such as operating systems and applications
  • Escalating incidents or services requests that can not resolve to other support agents
  • Supporting videoconferencing solutions (webex , Skype for business)
  • Record and update information in the knowledge database
  • Closing incidents

 

Skills and Knowledge

  • Minimum one year of experiences in IT support function
  • Very good skills of MS Office 2016 and Windows 10
  • Videoconferencing knowledge
  • ITIL certified is a plus
  • French and English mandatory
  • Very good communication skills

Company description

Sogeti Belgium, business unit of Capgemini Belgium, is an international organization and leading provider of technology services and software testing. Sogeti Belgium employs 500 IT professionals, offering cutting-edge expertise in Cloud, Cybersecurity, Digital Manufacturing, Digital Assurance & Testing, and emerging technologies. Our clients are well known companies in the private and public sector (e.g. the European Institutions, FODFin, KBC,...).

Sogeti Group combines agility and speed of implementation with strong technology supplier partnerships (Microsoft, IBM, HPE), world class methodologies and its global delivery model, Rightshore®. Sogeti Group brings together more than 25.000 professionals in 15 countries, based in over 100 locations in Europe, USA and India. Sogeti is a wholly-owned subsidiary of Capgemini SE.

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