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IT Solution Architect CRM

My client is engaging in a corporate wide Digital Transformation journey. In this context, they're looking to reinforce their teams with talented professionals eager to shape the future of their customer engagement strategy.

Job description

 

Mission/purpose

 

The IT solution architect CRM is the technical reference person for a transversal functional domain. You will design the architecture framework of the domain so that it responds to the needs of the organization from an agility and cost efficiency perspective. You will recommend the most appropriate solutions to meet the business requirements for complex projects.

Furthermore, you will demonstrate an extensive knowledge on a wide range of CRM key capabilities.

Key responsibility areas

  • You design & roll out cost effective architectures for application portfolio andin order to meet business requirements while ensuring compliance of the design with Enterprise Architecture principles
  • You define the transition path from current to target architecture, taking into account business, technical, legal/regulatory and financial constraints and turns it into a roadmap
  • You drive innovation for a transversal functional domain by closely monitoring industry trends and understanding their impact on technology
  • You will dentify and recommend fit to purpose solutions to meet the target architecture
  • Your focus will also be on the execution plan in the framework projects or programs and the control of the deliverables from the outsourcing partner
  • You will support the domain manager in vendor management activities as solution expert

Your profile :

 

Specific expertise

 

  • You have a strong business acumen
  • IT architecture has no secrets for you
  • You have knowledge of process management
  • You have already been exposed to Customer Experience / Customer engagement processes
  • You have proven expertise in several of the following domains :
    • Sales Force Automation
    • Campaign Management
    • Case Management
    • Master Data Management (Product / Customer)
    • Knowledge / Document Management
    • Customer Interaction Management
  • Previous exposure to CRM software suite is a must (SFDC, Ms Dynamics)
  • Exposure to agile delivery methodologies is a big plus

 

Education, specific training and experience

 

  • A university degree
  • Minimum 7 year experience in designing cost effective IT solution
  • Previous exposure to IT outsourcing delivery model (on/offshore)
  • Proven experience in IT partner and contract management

 

Interpersonal skills

 

  • Languages: French/English or Dutch/English
  • You're able to work and collaborate transversally
  • You are a true pragmatic & have developed excellent communication skills
  • You have the capacity to influence and engage
  • Persuasiveness (ability to convince, have impact)
  • You're customer- oriented & diplomatic

 

Company description

D-Network.eu is an International recruitment company specialized in permanent and freelance recruitment services, from national to multinational companies covering all industry markets and focusing in the ICT & Web Market.

D-Network.eu was created by experienced recruiters who are specialized, each of them, in one market and one sector. They are therefore able to better understand their business and which professional approach will bring long term solutions to their partners.

Our teams of expert consultants are known for their professionalism, integrity and exceptional service levels.

With our experience in networking and flexible approach to recruitment, we are committed to matching both client needs, saving them time and money and candidate aspirations, thus creating mutual benefits for both.

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