Role
- In the first phase you mainly work on the implementation of the different O365 applications.
- Once implemented, you are also involved in the management of the various applications.
- You make all O365 functionalities your own. In time, you will also specialize in certain Apps from O365.
- You ensure that the various functionalities of the application can be used correctly by everyone on a daily basis
- You have a good view of the business needs and take initiatives to optimize and follow them up.
- Monitoring and reporting
- You act as an expert and contact person for the users of O365
- During the implementation phase, you are responsible for the supervision of pilots
- Supports the users and advises them on questions about the functionalities of O365.
- You handle and analyze 2nd line calls and incidents (the first questions first come to the service desk), possibly in collaboration with ICT.
- You also look pro-active solutions every time.
- You take initiatives to keep the application as efficient as possible and to document it (eg manual).
- You organize (and provide) training and provide the possible training tools for this
- You are the key person for every project or process with implications on the application.
- You take care of the communication about O365 to all parties involved.
- You guarantee, together with the technical consultant and O365 Admin, a professional treatment of the change requests.
- You make technical files decision-making, both technically and functionally
- You contribute to the implementation and upgrades of (new) applications according to the Microsoft roadmap and our internal needs.
- Afterwards you supervise the commissioning of the (new) application by the end users
Profile
- You have a bachelor's degree or equivalent through experience.
- You have a strong analytical capacity and look with open mind for solutions to complex problems concerning the functionalities of the application.
- You are result-oriented and guarantee a high-quality service to the users and you act with a strong collaborative focus.
- Is able to define the needs of the users.
- You are communicative, both written and oral, and have good presentation skills.
- Pro activity and organizational ability are among your talents.
- You have affinity with information and communication platforms. If you are already fascinated by SharePoint, you might be the perfect person.
- You are French speaker.
- The human resources domain appeals to you;
- Takes a proactive attitude and is able to plan and organize his work.
