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Talencia Consulting - Service Delivery Manager Econnectivity

Talencia Consulting - Service Delivery Manager eConnectivity





I am looking for a Service Delivery Manager eConnectivity.




  • Deep knowledge of existing contracts covering the scope of global connectivity.
  • Assure that contracts are respected.
  • Maintain/build relationship with different Suppliers.
  • Follow up and Service review/improvement.
  • Service Management activities
  • Manage regular service reviews with supplier stakeholders in accordance with the agreed schedules
  • Contribute to financial related activities concerning: Invoice reconciliation, Service credit management.
  • Contribute to translate requirements into business service level requirements (SLA, SLO, RTO, RPO...Gold, Silver, Bronze)
  • Contribute to Service Continuous Improvement
  • Contributor for the Service Catalogue (solution /capabilities)



  • Proven experience of Contract and Supplier management, Service Management, Risk Management with multi-disciplinary teams and managed outsourced suppliers.
  • Proven track record with complex global network connectivity contracts and deployments.
  • Strong understanding of network connectivity environments. (LAN, WLAN, WAN, MAN, industrial environment).
  • Broad understanding of multiple network technologies (MPLS, DMVPN)
  • Develops best practices and knowledge of internal/external business.challenges to improve products 
  • Willing to participate in on-call schedule for Service Coordination.
  • Strong Knowledge of Business application landscape and lifecycle processes.
  • Knowledge of IT service management (e.g. ITIL).
  • IT process management experience.
  • Operational supplier management skills


If you are interested? send me your CV via the button below.

Company description

TalenCia is a Belgian recruitment consultancy specialized in providing freelance IT staffing.
TalenCia's name reflects our commitment to you - a business partnership designed to make the best match between clients and talents.
Our experienced recruitment consultants have an extensive knowledge in the IT field. They will work in close collaboration with you in order to provide you with the highest quality service.
We at TalenCia understand the needs and expectations of both our clients and talented IT professionals seeking contract work. We consider every assignment as unique and experience has taught us the importance of flexibility, in order to adapt to client's requirements in a rapidly evolving market trends.

Through a dedicated and bespoke candidate service, TalenCia works with you, to find the company/organization to match your career aspirations and talents.
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