Reference no.: TCSDML
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Talencia Consulting - Service Delivery Manager



  • Translates the needs and internal customer strategy, supports operational teams and develops creative solutions
  • Guarantying the quality and conformity of the deliverables provided with regard to the terms of the contract
  • Ensuring the optimal satisfaction of our customers: to maintain a proactive contact with them, to identify their new needs in order to facilitate a positive and productive long-term relationship
  • Analyzing deviations from SLAs, identify and handle complaints;Putting in place service improvement plans (quality and continuous monitoring of customer
  • satisfaction) through the service level report for tactical and operational aspects
  • Participating in the service management process such as incident, change and problem management (ITIL)
  • Providing suggestions and develop solutions with the sales team (pre-sales / bid)
  • Participating to the bid process: describe the part SDM in proposals and present and defend proposals to clients. Profile:-Preferably a master's degree in computer science, economics or management;-Proven experience in the field of infrastructure;
  • Knowledge of distributed and Mainframe infrastructures and components (SAN, OS, servers, Virtualization, DB, Web, etc.) and / or software solutions
  • Inborn, proactive, dynamic leadership, active listening, customer-oriented, real analytical skills, excellent communicator
  • Experience in processes and good practices in project management and IT services
  • Able to produce an analytical, structured and efficient reporting



  • Min 3-5 years experience in service delivery management
  • A certification in the field of service management ITIL or equivalent
  • A certification in the field of project management is a real asset
  • (Prince2, PMI, 6Sigma, etc.)
  • French and Dutch



  • Duration: longterm renewable contracts
  • Location: Leuven

Company description

Talencia is a Belgian recruitment consultancy specialized in providing freelance IT staffing.
Talencia's name reflects our commitment to you - a business partnership designed to make the best match between clients and talents.
Our experienced recruitment consultants have an extensive knowledge in the IT field. They will work in close collaboration with you in order to provide you with the highest quality service.
We at Talencia understand the needs and expectations of both our clients and talented IT professionals seeking contract work. We consider every assignment as unique and experience has taught us the importance of flexibility, in order to adapt to client's requirements in a rapidly evolving market trends.

Through a dedicated and bespoke candidate service, Talencia works with you, to find the company/organization to match your career aspirations and talents

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