Ready to take your career to the next level with a company that has been shaping the future of managed services and IT security? at waslet, we don't just offer jobs - we offer a chance to be part of a legacy of innovation, security, and long-term success.
Technical manager - Network & System Engineer L3 - join the waslet team!
About waslet:
Since its founding in 1947, Waslet has always aimed to develop innovative solutions, providing its clients with a true competitive advantage. Today, our approach remains true to our origins, with the same focus on building long-term relationships and delivering tangible added value in the management of IT infrastructure and the execution of IT projects.
No matter the current or future size of our clients' businesses, we are committed to offering them the best custom solutions, crafted with the finest products and software available.
At Waslet, we place a particular emphasis on the management and security of data, which is the most valuable asset for any business. Join a company that is proud of its legacy of excellence and its ongoing commitment to empowering clients with cutting-edge IT solutions.
Function
As a Technical Services Manager, you will play a crucial role in delivering and maintaining top-tier solutions.
Your dedication to providing excellent service will be pivotal in adhering to client timelines and internal procedures.
Your responsibilities will include:
- Technical Team supervision and coaching
- Sales Project Management: Collaborate on feasibility studies, resource assessments, and schedule management to ensure successful project execution.
- Infrastructure Audits & Solution Design: Conduct audits on client infrastructures and craft tailored solutions.
- Project Implementation: Oversee internal and/or on-site installations, ensuring seamless execution.
- L3 Incident Resolution: Provide support by analyzing and resolving incidents raised by the service desk and L2 support team.
- Server & Client Configuration: Handle server and client configurations, ensuring optimal performance.
- Documentation: Maintain meticulous documentation for all projects, ensuring clarity and compliance.
Profile
We are looking for a dynamic professional who brings at least 5 years of IT support experience. Ideal candidates will have certifications and expertise in the following areas:
- Team coaching
- Managed Services (infra & security)
- Network Technologies: Proficiency in IP, DHCP, DNS, VLAN, etc.
- Email Environments: Expertise in Office/Microsoft 365, Active Directory, Exchange.
- Windows Server: Hands-on experience with administration, configuration, and deployment of Windows Server, and Active Directory.
- Virtualization: Knowledge of VMware technologies.
- Backup Systems: Experience with backup solutions like VEEAM.
- Cloud Technologies: Strong understanding of Cloud solutions.
- Scripting/Automation: Basic knowledge of PowerShell and Group Policy.
- Storage Systems: Familiarity with SAN (HPE).
- Security Standards: Familiarity with standards such as ISO28000, NIS2 regulation, Ninjaone, Intune, SentinelOne, Defender, Cisco Meraki, and more.
Required certifications:
- HPE Server & Storage
- Microsoft Expert (Server, Azure)
- VMware VCP
You bring a customer-centric mindset, are trilingual (Dutch, English and French), and are willing to work collaboratively with a dedicated team. You demonstrate a proactive approach, taking ownership of tasks while respecting quality and ITIL procedures.
Offer
- Competitive Salary & Benefits: Enjoy a company car, meal vouchers, and a bonus based on rentability.
- Continuous Learning: Access to training opportunities and certifications to keep your skills sharp and up-to-date with industry trends.
- Team-Oriented Culture: We foster a collaborative, supportive environment where initiative and teamwork are highly valued.
- Trilingual Work Environment: Work in a trilingual setting (NL/FR/EN) with exposure to diverse international technologies and clients.
- Customer-Oriented: At Waslet, we pride ourselves on providing exceptional service that always puts the customer first.
