Freelance IT Helpdesk Engineer - Zaventem- Long Term
This company is one of the leading players in their market, both in Belgium as well as internationally. They have offices all over the world and they keep investing in their IT-infrastructure and technologies to be able to stay on top of their competition. Therefore the IT- team in Brussels is looking for a freelance IT Helpdesk Engineer. The team is looking for a multifunctional person with an all-round experience in IT-support.
As freelance IT Helpdesk Engineer you will:
- take ownership of incoming incidents and provide excellent customer advice
- be the gatekeeper towards second line support and make sure all potential solutions are investigated before escalating to the second line team
- document recurring incidents into user-friendly FAQs published on the intranet
- support all internal employees by answering inbound telephone calls, serving end-users face-to-face on the support desks and handling electronic requests
- act as a SPOC for all related issues in domains of Hardware and software (laptops, smartphones, Windows, Mac OS, Lotus Notes, Google Suites, O365 and in-house applications)
- deal with audio-and video applications (LCD, projectors, speakers, conference systems)
- proactively analyzing, troubleshooting and resolving infrastructure issues
As freelance IT Helpdesk Engineer you meet the following profile:
- You have 3 years professional experience in a similar role
- You have very strong communications skills and have a flexible personality
- You are customer driven and you have a service-minded and solution-driven attitude
- You enjoy working in a fast paced environment whereby you are able to work under pressure and multi-task where needed
- You are a real team player but you can also work autonomously
- You are fluent in French, Dutch and English
As freelance IT Helpdesk Engineer you can expect:
- A challenging project with a very broad task list in an interesting international organisation
- A long-term contract, starting with 3 months and extensions afterwards
- Start ASAP
- Payment by Target Recruitment within 10 working days
Does this opportunity look interesting to you?
Don't hesitate to contact me via the button below!