YOUR MISSION
As part of the Corporate Banking organization in Brussels, the Operational Excellence team supports transformation and continuous improvement projects.
The core objectives of these projects are:
- Improve productivity & agility of operations
- Improve our external/internal customer service
- Develop and deploy best practice managerial skills
- Implement a continuous improvement culture
You are responsible for:
- Responsible for the project governance
- Leading project boards or steering committees
- Project monitoring and reporting
- Risk and issue management
- Capacity planning and resource management
- Budget management
- Performance management
- Process improvement
- Time management
- Follow-up on project documentation and change control
YOUR PROFILE
- You have at least 3 years of relevant experience in Transformation, or reorganization: Lean or other, And/or Operational Performance Management
- You have strong expertise in Excel & PowerPoint and experience in a servicing big organization (bank, insurance...)
- A previous management position in Operations environment is an asset.
- You speak English and French (OR Dutch) fluently.
- Ability to see the overall picture (helicopter view) - strategic thinking
- Strong communicator, diplomatic and customer-oriented
- Commercial awareness and customer-oriented
- Proactive
- Team spirit
- Management skills and the ability to motivate people
- Structured approach
- Goal-oriented
