N° Référence: R14614
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AsecrIT - Junior Rollout Engineer

Réf.: R14614

Our customer operates container terminals in the port of Antwerp. For their IT department we are looking for a dynamic Application Rollout Engineer.

 

 

Job

 

This Rollout engineer provides project management and implementation services for products under the global IT Portfolio to existing and potential Terminals.

He/she provides first and second line application support services for the customer's application suite, working as a global team.

 

Accountabilities for Rollout Project Management and Implementation

  • 1) Implementation & Rollout Management and Execution:
    • Setup & Configure Tos system together with the Business Process Management & Delivery team
    • Design and implement agreed cutover approach together with Terminal
    • Prepare all relevant design documentation on needed basis, e.g. cutover strategy
    • Prepare Training material
    • Conduct “Train-the-Trainers” (commonly known as Super Users) training
    • Provide technical training to Terminal IT on needed basis only related to the customer's Portfolio
    • Based on the Tos configuration: Hardware/software setup arrangement, install & configure all applications
    • Provide UAT and rollout support on-site
  • 2) System Integration: Assist the external vendor and/or in-house development team on application system design, testing & implementation for migrating the local terminal services to the new environment
  • 3) Documentation:
    • Work with Documentation Manager and keep up-to-date the new changes & functionalities in the applications as well as training material for the rollout terminal
    • To prepare and handover all relevant project material to 1st & 2nd Line Support during post implementation & rollout phase 

 

Accountabilities for Application Support

  • 1) Application Support:
    • Define, implement, execute and monitor 1st and 2nd level application support processes to best support business needs
    • Register and troubleshoot all reported incidents and service requests through remote application support
    • Collaborate with Development Teams, IT help desk and project and program managers to ensure best support to customers
    • Monitor the ticketing system for escalations from level 1 support
    • Timely provide for internal notification on possible escalations to Support Team Lead and/or Account Manager
    • Perform root cause analysis to differentiate critical from non-critical issues
    • Identify repeating patterns and issues in order to contribute to efficient problem management
    • Participate in standby duty 24/7
  • 2) Service Levels:
    • Establish Service Level Agreements (SLA) that are in-line with customer needs and contracts
    • Establish Key Performance Indicator's for 2nd Line Support
    • Solution oriented by complains / problems
  • 3) Professional Services:
    • Software installations (upgrades, fixes)
    • Changes in environment configuration and updating software configuration documentation
    • Project implementation assistance (i.e. technical guidance, data migration)
  • 4) Support Knowledge Base
    • Contribute in documenting problems/solutions in the product knowledge base for efficient resolution of future problems or issues
    • Monitor knowledge base within 2nd Line Support Team

This role reports to the Application Support and Rollout Manager.

 

 

Required skills

  • Profile:
    • Education: Master or bachelor degree in IT, Computer Sciences or other relevant fields
    • Experience: Min 1 year of working experience in IT
    • Working experience with virtual teams and offshore development would be a plus
    • Knowledge of ITIL Service Operation and basic understanding of ITIL Service Transition and
    • Continual Service Improvement would be a plus
  • Languages: Dutch with strong command in both written and spoken English
  • Travel: Willing to travel occasionally
  • Technical Competencies:
    • Knowledge/Experience of DB2, Java, SQL, Oracle Database & Linux
    • Wide knowledge of computer environments, including server, desktop, handhelds & vehicle mounted terminal
    • Strong familiarity with Help Desk tools
  • Business Skills:
    • Strong customer relationship management skills.
    • Effective communicator with strong presentation & negotiation skills.
    • Sound problem solving skills
    • Ability to act autonomously, bring structure and organization to work
    • Strong analytical and supervisory skills.
    • Ability to take pressure and work under tight schedule.
    • Responsible attitude and discipline.
    • Motivator, self-starter, logical and deadline oriented.

 

Offer

  • You will work in the challenging, no-nonsense and thriving environment in Antwerp.
  • You join a result driven team, with colleagues focused on results, technical expertise, team work and open communication.
  • The customer will offer you interesting possibilities for personal development and trainings.
  • The customer will offer you a competitive salary package (incl. personal bonus plan) & interesting fringe benefits (health insurance, group insurance, meal vouchers, flexible working hours, mindfulness and yoga at work, ...)

Description société

AsecrIT, part of the Brainbridge Group, provides high-quality workforce solutions for permanent- & temporary staffing of ICT professionals.

Our company has built a strong reputation over the years and differentiates by adopting a high quality end-to-end service approach, both towards our candidates and our clients.

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