N° Référence: LD-BBBH11408
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ClearSource - Application Support and Technical Analyst

Réf.: LD-BBBH11408
 

Application Support and Technical Analyst
Ref. LD-BBBH11408

At ClearSource we use top notch digital tools for efficient and transparent recruitment. And simultaneously we stay very closely connected on a human level to both candidates and companies. Freelance missions, permanent placements, full-blown online campaigns, employer branding... We are good at what we do and we do it with passion, every day. The best proof: 85% of our business comes from repeat customers.

We are actively looking for Technical Analyst and application support for a project in Brussels

 

 

Function

 

You will join the Support Level 2 group within the Operations Team. As Application Support and Technical Analyst, you will be responsible of the management of the business applications, the corporate software and the infrastructure of the technical platform.

 

The function includes activities for the following processes compliant with the best practices given by the ITIL Framework:

  • Incident management: identification, resolution, closure, CMDB update and Support Level 1 assistance and training, support tickets follow-up
  • Problem management: find and address root-causes of incidents, logging, identification, follow-up with support Level 3 groups
  • Change management: carry out functional and business analysis for business applications in production, write Request For Change to the Change Advisory Board to solve problems, follow-up the development linked to the RFC, carry out acceptance testing of bug-fixes, lead development project for bug fixing with the Software Factory
  • Events management: Pro-Active support monitoring, technical improvements of applications or infrastructure
  • Release and Deployment Management: follow-up releases of business applications, carry out their deployment in production
  • Lead implementation projects.

 

We expect you to

  • Interact with the technical suppliers and the Support Level 3 groups
  • Become the functional and Business Analyst of the Business Applications
  • Become the infrastructure Single Point of Contact
  • You will report your activities to the Support Team Responsible

 

Profile

 

Technical and Functional Skills (Required):

  • Relevant Experience in Application or Technical support Level 2 (&gt5 years) or Bachelor and/or Master in Computer Sciences, Computer Sciences Engineering, Network or Sciences with quantitative aspects (e.g. data science, mathematics, engineering)
  • System Administration basics (Linux, Windows): scripting (e.g. Bash, PowerShell,), LDAP
  • Understanding of network protocols: OSI Model, TCP/IP, DNS, HTTP(s), (s)FTP, SMTP, WireShark
  • Database querying: SQL, Oracle, MS SQL, DB-2, MySQL, PostgreSQL, Squirrel or MS SQL Studio
  • Web and Application server knowledge (Tomcat, Apache, IIS, Nodejs, JBoss)
  • Experience with WebServices: SOAP (SOAP UI), Rest (Postman)
  • Sound knowledge of Version Control systems (e.g. GIT) and repository management tools (e.g.)

 

Details

  • Start: ASAP
  • Duration: 3 months + extensions (long-term scope)
  • Location: Brussels
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