N° Référence: ICTGS9140
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Configure Recruitment - Network Support Engineer

Réf.: ICTGS9140

FONCTION

  • As Network Support Engineer you will be responsible for providing technical support (level 2) on the company's Network and services to the customers, mainly on Cisco, HP and Avaya products for the Network and on Cirpack and Escaux for the voice part. The environment bid a huge diversity of technology exposure on applications, Network, voice and video products. This position assures to the person a learning curve in a lot of different technologies. There are evolution opportunities as product specialist and being involved in the services design and/or projects delivery.
  • You will work inside the team and build strong relationship with other teams and partners. Your assure the respect of SLA and communicate with the SLA responsible/service manager.
  • Builds strong team relationships with other Network Engineers. Effectively troubleshoots problems both alone and as part of a team, depending on the nature of the incident.
  • Connects directly with the company's customers and builds effective working relationships while solving their issues.

 

RESPONSIBILITIES

  • S/he will provide technical support to the customers on the different technologies, products, and/or solutions with a special focus on Unified Communication and LAN services.
  • S/he will typically be responsible for resolving moderately to highly complex technical problems, depending on the customers' need.
  • S/he will work together with vendors on technical problems in lab environment.
  • S/he will share his/her knowledge with other people in writing technical documents and enlarge the knowledge database.
  • S/he will escalate some specific problems to the vendors if the issue is not to be solved at his/her level.
  • S/he will escalate some specific problems to the product manager and/or to the Operations Director for product enhancement.
  • S/he will work closely with his colleagues to achieve common goals.
  • S/he will strive to technical excellence and expertise.

 

PROFILE

  • Bachelors in Computer Studies or Engineering or equivalent by experience
  • Cisco and other relevant technical certification
  • Technical Skills:
    • Strong fundamental "core" networking skills, including routing, switching, and/or Network Security
    • Knowledge in one or more of the following areas: Unified communication/VoIP, Call Center, Routing, Switching
    • Knowledge of IT Architecture
    • Fluent Dutch and French speaker, knowledge of English
  • Soft Skills:
    • Autonomous worker with team spirit
    • Enjoys sharing knowledge.
    • Eager to learn. Technical aptitude to assimilate new learning quickly
    • Excellent written and verbal communication skills
    • Flexible: very able to adapt to a changing environment
    • Out-of-the-box thinker
    • Able to take initiative and drive change
    • Performs well under pressure and in disruptive environments where priorities can change in response to customer demand
    • Capacity and passion to help customers. Good customer engagement
    • Manages customer expectations and always aims to leave the customers feeling valued and overall positive about the company.
    • Team player
    • Prior experience in a technical ICT / Telecom support environment
    • Prior experience of high-level technical problem solving

Description société

Configure Recruitment is an independently owned ICT recruitment company, offering "no-cure, no-pay" contingency recruitment and retained search, from our offices in Brussels.

Since opening our doors in 2000 we have recruited nationally and internationally across the Benelux, building up an enviable portfolio of clients and attracting ICT candidates of the highest calibre.

Configure is registered with the Flemish Region under number VG.500/B for Private Recruitment and Placement Activities, with the Brussels Region under number B-AA04.034 for Selection and Recruitment Activities, and with the Walloon Region under number W.RS.179 for Selection and Recruitment Activities.

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