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Consort NT - Windows Workstation Support Engineer (2nd Line)

Context 

  • We are looking for an all-round 2nd line support engineer to support the Windows workstation users.
  • In The Agile IT-organisation, the support engineer will join the division “Core Devices Support”, which is in charge of the processing of all Windows workstation-related incidents at 2nd line level.

 

Function  Description 

 

Acting as Second Line Support Engineer for the Windows environment involves following responsibilities (both on Windows 7 and Windows 10):

  • Solve standard and complex incidents, contacting the end user when needed
  • Provide the necessary information to the User Support Center to remediate issues at 1st line (via knowledge base articles).
  • Provide feedback to the 3rd line engineering teams concerning infrastructure weaknesses, incident trends and collaborate in finding possible improvements.
  • Interface with our service providers where needed

 

Required knowledge/ experience

 

Mandatory

  • At least 5 years in a similar function
  • Solid knowledge of Windows 7 and 10
  • Solid MSOffice knowledge (2010, 2016, 365)
  • Experience in large organisations  (familiar with the ITIL processes)
  • Able to write technical docs for other engineers as well as for end users

Preferable

  • SCCM
  • Active Directory
  • HP Service Manager 9

 

Soft skills 

  • Customer-oriented
  • Solution driven
  • Good communicator (oral and written)
  • Analytical thinking
  • Autonomy, commitment and perseverance
  • Ability to work in a dynamic and multi-cultural environment
  • Flexible & accurate

Description société

Consort NT is an integrator and Operator of both infrastructures and solutions. Structurally Agile, adaptable and innovative, we harvests the value of human capital and collective Business Intelligence.

Our vision, our strategy and our expertise are organized under four divisions :

1. End-User IT: Promoting the availability and use of all desktop tools, facilitating mobility
2. IT Capacities: Ensuring continuous power and data storage, in line with the business needs.
3. Collective Intelligence: Enhancing data, Empowering the value of Data Sharing
4. Solutions: Developing and Enhancing the use and sharing of information within companies

These 4 divisions have a common goal: Supporting our customers in their digital transformation, empowering users and IT processes and facilitating automation through adapted tools.

- 25 years of existence
- Over 2000 employees
- 140 M€ turnover
- 43% as Projects & Out-sourcing / 57% as Technical Assistance & Expertise
- 39% as Application Solutions / 61% as Infrastructures Services
- 8 services centers 24/24, 7/7 base (ISO 270001, 9001, 14001, 20000-1)
- Sales offices in France, Belgium, Luxembourg, Germany, Canada & Morocco

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