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Contraste Europe - Front Line IT Support Agent

To reinforce our teams, we are looking for a Front Line IT Support Agent.



Your Role

  • Answering calls, handling incoming mails or web forms from IT-users.
  • Trying to find a solution at first call (with use of remote control, knowledge base ...) for the majority of incoming questions (85% resolution rate).
  • Solve queries regarding a broad variety of questions and incidents.
  • Use of an IT-ticketing system.
  • On a rotation system, monitor the Wintel console for pro-active detection of issues.
  • 38 hours/week with flexibility in a service window 8:00 - 18:00.


Your Profile

  • You have a previous experience as user support or service desk engineer.
  • Good technical knowledge of MS Office 2016 or 365, Windows 7 or 10, network essentials, Active Directory, TCP/IP, Exchange...
  • Not mandatory but a plus: VBScript, Windows Server, SharePoint, Microsoft Operations Manager, Cisco routers, ITIL.
  • Good knowledge of computer Hardware.
  • You speak natively Dutch or French with a good knowledge of the other language.
  • You have a reasonable knowledge of English, spoken and written.
  • You have a good level of written Dutch and/or French for incident logging and user communication.
  • You have good communication skills and you are customer friendly.


We Offer

  • A challenging position in a fast growing company with an international presence.
  • A stimulating working environment with a really good team spirit maintained by lots of internal events (teambuilding...).
  • A dynamic culture focused on personal development.
  • A wide range of training and career development opportunities.

Description société

The Contraste Europe Group builds strong relations with its clients. It offers a range of IT services: Consulting, Application Management and Managed Services.
The Group's companies act as competence centers in selected domains, building a solid expertise network.
The Group's sector focus is with finance, utilities, public institutions and non-commercial organisations.
It operates in Luxemburg, Belgium and France.

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