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Contraste Europe - Technical Support Engineer

For our internal projects, we are looking for a Technical Support Engineer. 

Our team is located in Woluwe-Saint-Lambert, Brussels.  



Your role

  • As Technical Support Engineer you are the first contact to internal users in need of technical support for incidents or requests.
  • You will help users all across the group. 


Your tasks include

  • Handling the intakes of incidents and requests reported to the service desk by phone, e-mail or the ticketing tool
  • Troubleshooting incidents or analyzing requests in order to provide solutions in the shortest delay.
  • Logging and documenting tickets for dispatching to further level of support.
  • Performing an end-to-end monitoring of user's tickets.
  • Participate to Continuous Improvement initiatives to reach operational excellence for yourself and your team.


Your Profile

  • Besides the usual requirements for a Support Engineer, here are some important criteria.
  • Knowledge/experience in:
    • Active Directory (level = Domain Services)
    • Os365 and/or Exchange
    • MS Office applications
    • Windows 10
    • Windows Server (any version, preferably the latest)
    • A previous strong Support experience
  • Nice to have (extra):
    • Some experience with backup applications (Veam, ...), asset management (Lansweeper)
    • SQL Server
    • A/V
    • Ticketing tool(s)
    • Cloud / Azure / AWS
  • You are fluent in Dutch and English. French is an asset. 


We offer 

  • A challenging position in a fast growing company with an international presence.
  • A stimulating working environment with a really good team spirit maintained by lots of internal events (teambuilding, ...).
  • A dynamic culture focused on personal development.
  • A wide range of training and career development opportunities.

Description société

The Contraste Europe Group builds strong relations with its clients. It offers a range of IT services: Consulting, Application Management and Managed Services.
The Group's companies act as competence centers in selected domains, building a solid expertise network.
The Group's sector focus is with finance, utilities, public institutions and non-commercial organisations.
It operates in Luxemburg, Belgium and France.

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