N° Référence: 170918/01
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Contraste Europe – UX Business Analyst Expert

Réf.: 170918/01

For one of our major clients in the financial sector, we are looking for a UX Business Analyst Expert.


Your role:


IT Relationship Management

  • Develops effective relationships with business units, divisions or groups of users
  • Ensures required IT services are identified, developed and supported to the satisfaction of the business unit/division
  • Establishes and maintains satisfaction level and is the main point of contact for requests for future transformation


Business Systems Analysis

  • Acts as a liaison between the technical teams and business units for the development and implementation of new systems and enhancement of existing systems
  • Evaluates new applications and identifies systems requirements
  • Evaluates new IT developments and evolving business requirements, and recommends appropriate systems alternatives and/or enhancements to current systems
  • Prepares and manages communications, training, documentation, reference papers, etc... on system enhancements and/or alternatives.


Your Profile

  • You have the ability to quickly understand technical subjects you will be writing about.
  • You have excellent English writing and editorial skills, especially with online content, and the ability to craft and edit content for specific channels and/or integrated message across multiple channels to meet a given communication objective.
  • You use your grasp of voice and tone as well as your technical skills in combination with content analytics, user feedback, and contextual research to create optimal user experiences through the design, writing, and editing of compelling (online) content. You make content friendly, vibrant and approachable.
  • You collect client/user requirements to define with experts the most appropriate solution including the adoption and change management process required to reach the target level of satisfaction and adoption.
  • You are a self-starter that can determine milestones to accomplish tasks and small projects and has a proven track-record of meeting milestones. You have proven project and time management skills.
  • You are analytical with the ability to identify trends from data and turn those trends into operational and service enhancements.
  • You are able to multi-task effectively and have demonstrated flexibility to shift priorities as business needs dictate.
  • You have the ability to comfortably function effectively and efficiently in a fast-paced, deadline-driven environment
  • You have a great team player attitude and believes collaboration makes things better and stronger.
  • You show the willingness to assume responsibility and demonstrate initiative.
  • You have strong interpersonal communications skills.
  • You have strong professional client-relationship management skills, and you partner closely with multiple teams.
  • You have excellent attention to detail.


Bonus points

  • You have experience with video creation.
  • You have experience with User Design.
  • You have experience with branding.


What you will bring

  • 3-5 years of editorial and graphic design experience in a large company.
  • Best practices and refreshing ideas and trends.

We Offer:

  • A challenging position in a fast growing company with an international presence.
  • A stimulating working environment with a really good team spirit maintained by lots of internal events (teambuilding, ...).
  • A dynamic culture focused on personal development.
  • A wide range of training and career development opportunities.

Description société

The Contraste Europe Group builds strong relations with its clients. It offers a range of IT services: Consulting, Application Management and Managed Services.
The Group's companies act as competence centers in selected domains, building a solid expertise network.
The Group's sector focus is with finance, utilities, public institutions and non-commercial organisations.
It operates in Luxemburg, Belgium and France.

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