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Cronos International - Support Manager (European Commission)

For the European Commission in Brussels, we are currently looking for a Support Manager (long term mission). 

 

 

TASKS
  •  Organization , implementation and maintenance of IS support
  •  IS Service management
  •  Coordination with the project teams
  •  Coordination of wiki sites, collaborative sites or social networks
  •  Follow-up of service quality
  •  Management and follow-up of user requests
  •  Guidance regarding the use of information systems
  •  Management of incidents related to information systems; organization of the reporting
  •  Conception and organization of user documentation for information systems
  •  Conception and management of IS training
  •  Participation in user, service and project meetings
 
SKILLS 
  •  Proven knowledge in end user assistance or support of information systems related to financial applications
  •  Good IT skills
  •  Knowledge of wiki, collaborative sites and social networks
  •  Excellent communication / writing skills
  •  Good reporting methods
  •  Ability to give presentations
  •  Ability to apply high quality standards
  •  Ability to participate in multi-lingual meetings (FR-EN), good communication skills
  •  Capability of working in an international/multi-cultural environment, rapid self-starting capability and experience in working in team; leadership capability

Description société

CRONOS International is since October 2005 the company of the CRONOS group specialized in delivering ICT services to private and public International Organizations. By creating a distinct organization, CRONOS wants to emphasize the additional components that characterize international organizations, such as multilinguism, different cultures, more complex decisions processes and so on.
Ever since its inception, CRONOS has demonstrated an extraordinary growth, both in revenue and staff numbers.
CRONOS' ability to swiftly adapt to the ever-changing market demands made it the most preferred technology partner for many companies on the lookout for high quality ICT solutions.
A thorough understanding of customers' needs and a continuous quest for innovation, combined with a consistent but flexible attitude towards excellence, paved the way to rapid growth and success.

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