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Dilaco - ICT Support Specialist

Job Brief


We are looking for a national ICT Specialist to help implementation from iMac/D in the Belgian Head Quarter (Vilvoorde). You will be part of an international ICT specialist team. Qualified ICT specialists will have a background in IT, ICT support and pronounced communication skills.




  • Installation, support and maintenance from Windows and Mac workplaces (iMac/D), peripherals and VoIP equipment
  • Realisation of national rollouts
  • Appropriation of Hardware
  • Operation and support for the department-specific Hard and Software
  • Provide 1st and 2nd Level Support as well as troubleshooting of client systems
  • Manage and co-ordinate technician assignments
  • Quality-assured repair of Hardware
  • Support Colour Management Periphery (scanner, printer, screens, server)
  • Maintenance of Knowledge Database and CMDB assets
  • Project Support



  • Completed vocational training in IT sector (e.g. IT specialist)
  • Proven experience in 1st, 2nd level support
  • Excellent knowledge with Windows OS systems and knowledge with Mac systems
  • Solid skills in troubleshooting and solving
  • Solid working experience in ICT environment 3 years +
  • Solid experience with direct customer contact
  • Proven working experience in iMac
  • Solid experience in Hardware (Client), laptops, desktops, printer, Mobile devices
  • Experience with basic network tasks
  • Providing experience in Adobe products
  • Basic knowledge ITIL
  • Structured and analytic approach with technical issues
  • Team spirit, enthusiasm and fun with complex challenges
  • Positive constructive behaviour together with high effectiveness and result-oriented
  • Excellent command of English (spoken and written)


Contract duration 


Long term. Our client is looking for someone who is open to join the team permanently after a minimum period of 6months.

Description société

The right person for the job

We make it our business to listen well to our customers and consultants.
As a result of that we put the right person at the right place.
We create satisfaction for our customer and consultants.

Competence :

ICT infrastructure: first, second and third line assistance, system engineers (MS, UNIX), Project and Program managers

ICT Applications: Microsoft, Java J2EE - for design, development, testing and project management

ICT and Business Process consulting : Service Delivery, Process Optimization

ICT assignments: short and long term
ICT knowledge platform delivery

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