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Dilaco - User & System Administrator

Role

  • End-user support: Provide technical support, assistance and guidance to our internal users, distributed across our 14 operational sites, including the resolution of their technical requests and incidents, with a focus on service quality and proximity.
  • Technical infrastructure support & administration:
    • Together with our IT partners (internal development team, infrastructure outsourcing partner, experts), administer and support our applicative IT infrastructure platforms (servers, databases, network, security, tools) in order to ensure their performance, stability and availability.
    • Liaise with our corporate IT and external suppliers in order to manage IT infrastructure requests related to our ongoing projects.
    • Provide feedback to, and participate in all IT-related projects, within budget, quality and timing.

 

Profile

  • Technical competencies & qualifications (expert or general knowledge):
    • 3-5 years of experience in one or several technical domains: Windows platforms, Microsoft Active Directory, Microsoft Office [365], Outlook & Exchange, Citrix, SharePoint & collaboration platforms, Databases (Oracle, SQL Server), Cloud, Security (Antivirus, Access rights).
    • Concepts: Project management, Powershell, virtualization, Cisco, IP, LAN, Vlan, Switches, new technologies (Digitalization, mobile applications (smartphones, tablets)).
  • Non-technical competencies:
    • Customer-, result- and quality-focused
    • Clear and structured communication; reporting (progress status, user feedback...)
    • Incident- and problem-solving
    • Strong professional ethics
    • Ability to work in teams or autonomously; knowledge sharing; Priority-minded; organized
  • Bachelor or Master in Information Technology, or equivalent
  • Dutch and/or french

 

Location

 

Based in Anderlecht, with interventions possibly in remote operational locations

Description société

The right person for the job

We make it our business to listen well to our customers and consultants.
As a result of that we put the right person at the right place.
We create satisfaction for our customer and consultants.

Competence :

ICT infrastructure: first, second and third line assistance, system engineers (MS, UNIX), Project and Program managers

ICT Applications: Microsoft, Java J2EE - for design, development, testing and project management

ICT and Business Process consulting : Service Delivery, Process Optimization

ICT assignments: short and long term
ICT knowledge platform delivery

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