N° Référence: ITS522
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Econocom - Project Manager

Réf.: ITS522
Econocom designs, finances and oversees companies’ digital transformation. With over 9.000 employees in 19 countries and revenue in excess of € 2.3 billion, Econocom has all the requisite abilities to ensure the successful implementation of large-scale digital projects : consulting, sourcing and technology management & financing of digital assets, infrastructure, application and business solution services, and project financing. The Econocom Group share is part of the BelMid index.
Join Econocom & start your digital adventure ! #digitalforallnow

Econocom - Project Manager

Econocom is looking for a Project Manager experienced in transition and outsourcing projects.

 

 

Role

 

You will be responsible for:

  • The Service transition phase which includes all the necessary work that will allow Econocom to provide the entire service according to the planning required by client
  • Infrastructure and tools:
    • Validate, for example, the access to the Service Management tool and the routing matrix
    • Validate the access to the knowledge base, at least to know the transfer rules to the correct resolver group.
    • Knowledge transfer
    • Knowledge base
    • Training of Service Desk agents
    • Procedures, working instructions, etc.
  • Transition Workshops:
    • Evaluation of Asis and Tobe situation
    • Design in collaboration with SPOC of solution
    • Analyses of KPI, SLA, Budget, Costs...
    • Management of P&L of project.
  • The Transition Manager is accountable for the entire transition project from Planning to Transition and handover to Operations.
  • Engagement Management Setup:
    • Coordinating the transition and setting up the service delivery processes
    • Setup Governance and due diligence
    • Setting up the billing and invoicing procedures in collaboration with the customer
    • Managing the service scope and contract requirements
    • Reviewing, monitoring and managing the overall in-scope service delivery performance
    • Acting as an escalation and consultation point for unresolved operational delivery issues and concerns

 

Profile

  • You are able to run your project autonomously
  • Experience in project management and escalations management
  • Independent
  • Team Leader

If you are interested in this function and if you have the skills required, please send your most updated CV via the button below.

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