N° Référence: 2019007509
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Entico - Business Process Analyst

Réf.: 2019007509

We are looking for a Business Process Analyst

 

 

Description

  • Formalize communications and training packages
  • Become one source of truth about credit card migration processes and products
  • Formalize and share knowledge with other team members
  • Manage credit card life cycle products on a day-to-day basis

 

Tasks

  • Identify detailed and exhaustive customer and employee impact of changes
  • Describe detailed gaps 
  • In depth process reviews Collection processes
  • Update General Terms and Conditions / Tariff of Operations
  • Formalize content of Customer Communication about migration steps for charge cards and revolving 
  • Formalize content of Work place instructions for branch and Client Services employees
  • Formalize customer migration process
  • Follow Up and finalize project risk documents
  • Formalize FAQ's for employees and customers

 

 Profile

  • Knowledge in Dutch and French is required
  • Business migration
  • Change management (business)
  • Customer journeys
  • Processes
  • Systems
  • Process expertise skills

 

Offer

 

You can work with us either as a freelance consultant or as an employee (permanent position).

 

 

Details

  • Start: ASAP
  • Location: Brussels

Description société

Our consultancy services

ENTICO ICT provides services in the domain of software development, analysis and project management. Our consultants work mainly at our customer's premises during all the phases of the project: from analysis, design and conception, to development, testing and project-management. Our consultants have a technical background in informatics, and are specialised in Software Development, Software Architecture, Functional and Business Analysis, IT Project Management, ...

Our company and approach
ENTICO ICT strives to provide the highest quality and continuity of our services, for both our consultants and our customers. We continuously invest in our consultants by providing inhouse or outhouse trainings and help them to develop their skills on both professional and personal level, so that our customers can benefit from our high quality consultancy services. Follow up and continuous communication between customer and consultant are facilitated by our business managers, focusing on a long term collaboration.

Happy to get in touch with you and discuss more in detail our approach and projects!

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