N° Référence: 5622
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FIS Belgium - Project Delivery Manager Card Software CBK

Réf.: 5622

FIS has built a specific case management system for dispute management called FIS Chargeback (“CBK”). CBK is designed for processing of disputed transactions in the credit/debit MasterCard/Visa/etc. card business (so called “chargeback” processing). It can also be used for other type of payment disputes. The CBK solution can be described as a back-office and database application

 

 

Responsibilities

  • End responsibility for making sure the solution works in the customer environment as described in contractual documents;
  • Develops/maintains process documentation for each assigned task.
  • Defining and managing the project, scope and budget (Statement of Work), coordinate and follow up;
  • Managing a multidisciplinary team and work closely with the Client;
  • Managing change from cost to delivery and keeping stake holders informed;
  • Identification of risks and issues and the communication to all interested parties and management of mitigation and resolution;
  • Working to assign priorities and release the software on schedule and within budget;
  • Responsible for achieving the gross margin as agreed during the bid review;
  • Detailed reporting on project performance (services delivery, estimate to complete, resource management, on KPI and checks CRM accuracies).
  • Reviews implementation profiles for accuracy, orders requested reports and sends out starter kits.
  • Maintains, updates analysis and gathers sales data
  • Assists in special projects.
  • Analyses and translates sales performances
  • Interfaces with internal customer service for all enquiries.
  • Consolidates data and reports on deliveries                

 

Requirements

  • 5 to 7 years of experience in Project Delivery roles
  • Bachelor or higher in Economic or communication
  • Minimum of 4 years working on a matrix organization.
  • Proven people skills
  • Proven experience in working with project and development teams
  • Proven track record in project delivery within budget/time
  • Proven experience with project budgeting and reporting
  • Experience with application delivery in an international context
  • Good knowledge of Office tools including Excel (pivot tables, reports, statistics) and MS Dynamics or similar CRM tools (Salesforce).
  • Able to work in a complex Sales environment.
  • Able to work in a multinational company.
  • Proven experience in Card and Payments is a plus
  • Fluent in English and any other European language is considered a plus
  • Willingness to travel

 

Attractive Features

  • Working in the innovative and entrepreneurial environment of a growing international firm
  • Joining a team of talented experts in banking, Cards and payment solutions
  • Competitive salary with excellent benefits

Description société

FIS is a global leader in financial services technology, with a focus on retail and institutional banking, payments, asset and wealth management, risk and compliance, consulting and outsourcing solutions. Through the depth and breadth of our solutions portfolio, global capabilities and domain expertise, FIS serves more than 20,000 clients in over 130 countries. Headquartered in Jacksonville, Fla., FIS employs more than 55,000 people worldwide and holds leadership positions in payment processing, financial software and banking solutions. Providing software, services and outsourcing of the technology that empowers the financial world, FIS is a Fortune 500 company and is a member of Standard & Poor's 500® Index.

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