N° Référence: 3006
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Gentis - 1st / 2nd Line Support

Réf.: 3006

Who we are


Gentis is a Belgian recruitment company headquartered in Brussels and providing permanent staffing as well as project sourcing solutions worldwide in multiple sectors.



Our client 


A big company operating in the insurnace sector



Key Tasks

  • Monitor and evaluate performance, capacity and availability of systems and applications.
  • Respond to incidents and requests passed on by the IT service desk.
  • Provide improvement possibilities for operations.
  • Support ICT continuity planning and testing.
  • Monitor IT policies such as access to systems and exchange of information.
  • Define and monitor batch jobs (scheduling), network, ...
  • Install patches and make sure the servers, network, Middleware, ... and other components are properly maintained (preventive maintenance).
  • Maintain client systems.
  • Create, maintain and develop the technical documentation of the System.


Following tasks are within your area of responsibility

  • Provide specialize support for the end user and colleagues in case of issue or problem.
  • Create, document, debug and maintain new and existing IT architecture.
  • Installation, maintenance and debugging of Hardware component, operating system and software, as well as some third party software.
  • Monitoring of the user access following the approved procedures (i.e.: in Active Directory, Lotus Notes, SAP, Mitel, VPN).
  • Maintain the existing documentation up to date.
  • Be the technical contact for the suppliers.
  • Train colleagues (from your group, from other IT groups or end users).
  • Participate to project within the group scope (i.e. : AirWatch, Confluence, Office 365 deployment, update of our SQL Server, physical move, ...)



  • You have good knowledge of following applications: Windows Server, Windows7, Windows10, VM ware, Lotus Notes, Office 365, Exchange, Robotics, Jira, Confluence, Mitel.
  • You take great satisfaction in providing an efficient service to your customers, both internally and externally. The search for a solution is your engine.
  • You learn and work quickly, correctly and autonomously.
  • You willingly share information and knowledge, and maintain professional contacts with your colleagues in this way.
  • You have excellent analytical skills.
  • You are fluent in French and Dutch. Knowledge of English is an asset.


Our client offers

  • A permanent contract
  • An interesting salary with extra legal benefits
  • A great working environment




You can send you CV or contact me via the button below.

Description société

Gentis is a Belgian recruitment company headquartered in Brussels and providing permanent staffing as well as project sourcing solutions worldwide in multiple sectors. Each of our sectors is serviced by a dedicated team of specialist recruiters, with accumulated experience of decades in recruitment.

Thanks to close collaboration with the major players in each industry and our high profile among experienced professionals in our target sectors, Gentis has grown rapidly and is now capable of meeting the multiple needs in IT, Engineering, as well as the Oil & Gas and Pharmaceutical Sectors.

Whether you are seeking a new opportunity or whether you need to recruit the best person to fill a need within your company, at Gentis our daily practice is to carry out all activities to provide you the highest quality solution in the fastest timescale.

To assure this successful solution for our clients and candidates, we deploy a wide range of candidate-acquisition tools : headhunting, job boards, databases, social network search tools, as well as dedicated researchers specialized by sector and profession.

In addition, through the many years of practice of our recruiters and headhunters, Gentis has developed a constantly expanding worldwide network of sector professionals and client companies which we use to match requirements of our candidates and clients.

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