N° Référence: IT freelance
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Gentis - IT Service Delivery Manager

Réf.: IT freelance

The client is a leading worldwide multinational that is providing differen services and they are active in different area's all over the world.




  • Establish & refine service delivery processes by creating uniform processes and procedures is to ensure that each customer gets the same experience from the onset of contact.
  • Reduce costs and streamline processes without adversely impacting the client experience.
  • Responsible for the quality provision of service and guaranteeing continuity of service availability by organizing service processes/SLA/ KPI
  • Make recommendations for Service Improvement Plans.
  • Constantly assess internal customer feedback and agree on service improvements together with the business.
  • Monitor, control & report on all aspects of Service Delivery.
  • Hold all service departments and employees accountable for carrying out the required processes and tasks.



  • You are in the possession of a Bachelor's or Master's degree in Computer science, Information systems, Business administration or related field, or equivalent work experience.
  • High level and mature understanding of IT Service and Delivery Management principles with a proven track record of delivering results.
  • You have a strong knowledge and experience of Data analytics.
  • You have a broad experience on Service Level Management.
  • You are fluent in English and / French or Dutch.




Location: Machelen area

Duration: 6+ months

Description société

Gentis is a Belgian recruitment company headquartered in Brussels and providing permanent staffing as well as project sourcing solutions worldwide in multiple sectors. Each of our sectors is serviced by a dedicated team of specialist recruiters, with accumulated experience of decades in recruitment.

Thanks to close collaboration with the major players in each industry and our high profile among experienced professionals in our target sectors, Gentis has grown rapidly and is now capable of meeting the multiple needs in IT, Engineering, as well as the Oil & Gas and Pharmaceutical Sectors.

Whether you are seeking a new opportunity or whether you need to recruit the best person to fill a need within your company, at Gentis our daily practice is to carry out all activities to provide you the highest quality solution in the fastest timescale.

To assure this successful solution for our clients and candidates, we deploy a wide range of candidate-acquisition tools : headhunting, job boards, databases, social network search tools, as well as dedicated researchers specialized by sector and profession.

In addition, through the many years of practice of our recruiters and headhunters, Gentis has developed a constantly expanding worldwide network of sector professionals and client companies which we use to match requirements of our candidates and clients.

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