N° Référence: 3203
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Getronics - Application Support Agent

Réf.: 3203


  • We are hiring an Application Support Agent for the European Commission.
  • You will be part of our Application support team at the Directorate General for Health and Food Safety (DG Sante). Within DG Sante's portfolio, you will be responsible for the support of the following systems:
    • Rasff system (Rapid Alert System for Food and Feed);
    • Aac AA (Administrative Assistance & Cooperation System for Administrative Assistance);
    • Aac Ff (Administrative Assistance & Cooperation System for Food Fraud);
  • Your main tasks will fall within three areas:
    • Application Support: you will answer any question regarding the system and where possible provide the solution or perform a follow-up on issues;
    • Data Analysis: you will work within the Rasff Team and the Food Fraud Team, supporting the analysis and compiling data from the applications;
    • Trainings: you will provide training and assistance to the users of the applications.


Key Responsibilities

  • You will be the first point of contact for all questions and you will ensure and perform all communication with the end-users;
  • You will analyse, compile and correlate data between the systems;
  • You will provide services to all the applications stakeholders according to ITIL best practices using an IT Service management application to handle and document all requests;
  • You will ensure the follow-up of incident/issue tickets and attempt to resolve them;
  • You will maintain an Faq and document all relevant info;
  • You will perform tests on new releases of the application.



  • Very good oral and written communication skills in English (another language is a plus)
  • Good knowledge of Microsoft Office Suite (particularly Excel, Word and Power Point)
  • Team player
  • Result-oriented
  • Strong analytical, problem solving and learning skills
  • General Knowledge of EU institutions and DG Sante activities linked with Rasff and Food Fraud
  • Flexible


Location: European Commission, Directorate General for Health and Food Safety, Brussels.

Description société

Getronics is an ICT Services company with an extensive history over the past 125 years. As an expert in workspace management services, connectivity, data centres, and consultancy, Getronics is well positioned to offer best of breed ICT services to many of the FTSE 500 businesses and Public Sector organisations in the world today. To do this, Getronics has a complete portfolio of integrated ICT services for the large enterprise market and works according to a Global Service Delivery Model ensuring that services are provided consistently throughout the world, together with the Getronics Workspace Alliance.

With 2,800 employees in Belgium, Luxembourg, the United Kingdom, Ireland, Switzerland, Germany, Hungary, Malaysia, Singapore, India, and South Korea, Getronics reported full-year revenues in excess of €450 million in 2011. Since 1st of May 2012, Getronics has been part of AURELIUS AG Group, an industrial holding company headquartered in Munich, Germany.

Getronics believes that ICT should enable people to collaborate anytime, anywhere: a vision that we call 'the New World of Work'. That's why we've said goodbye to old habits such as strict working hours and complicated IT-procedures. Instead we've welcomed management by results and people-centric technology. It's a new and improved way of looking at productivity and responsibility.

Ready to be part of the New World of Work?

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