N° Référence: 3306
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Getronics - User Documentation Writer

Réf.: 3306

We are hiring an User Documentation Writer for the European Commission

 

 

Key responsibilities

  • Writing of user documentation for various applications accessible for different audiences;
  • Perform revision, proofreading and editorial quality checks of existing content;
  • Rewrite technical contents in a clear and concise style:
  • Deliver tailor-made contents for the target audience ;
  • Comply with the defined terminology rules and document quality requirements;
  • Prepare illustrations to complement technical writing;
  • Keep any user manuals, FAQ, wikis and information dashboards up-to-date by documenting all requests;
  • Prepare eLearning material and support training material;
  • Liaising with Consortium staff management, on-site technical staff and EU officials;
  • Writing scenarios/storiesfor video content and preparing the videos;
  • Act as first contact point for business users related questions.

   

Profile

  • Good knowledge of digital environment;
  • Excellent copywriting skills;
  • Good knowledge of Microsoft Office Suite; particularly Excel and Word;
  • Knowledge of the Adobe suite (such as Illustrator, InDesign and Photoshop);
  • Very good oral and written communication skills in English. Knowledge of additional languages is a plus;
  • Strong aptitude for team work and the capacity to work autonomously;
  • Strong analytical, problem solving and learning skills;
  • Excellent customer service skills;
  • Ability to deal with stress situations;
  • Meticulous attention to detail and accuracy;
  • General knowledge of EU institutions;
  • Able to work in an international and multicultural environment.

 

Desirable

  • Preferred academic background: communications/information technology, journalism and other related studies.
  • At least 2 years of professional experience with tasks closely related to those described above.
  • Knowledge of/or experience in ITIL environment.
  • Knowledge of EU Policy on food safety and health.
  • Knowledge of Graphic Design and Print Industry.

Description société

Getronics is an ICT Services company with an extensive history over the past 125 years. As an expert in workspace management services, connectivity, data centres, and consultancy, Getronics is well positioned to offer best of breed ICT services to many of the FTSE 500 businesses and Public Sector organisations in the world today. To do this, Getronics has a complete portfolio of integrated ICT services for the large enterprise market and works according to a Global Service Delivery Model ensuring that services are provided consistently throughout the world, together with the Getronics Workspace Alliance.

With 2,800 employees in Belgium, Luxembourg, the United Kingdom, Ireland, Switzerland, Germany, Hungary, Malaysia, Singapore, India, and South Korea, Getronics reported full-year revenues in excess of €450 million in 2011. Since 1st of May 2012, Getronics has been part of AURELIUS AG Group, an industrial holding company headquartered in Munich, Germany.

Getronics believes that ICT should enable people to collaborate anytime, anywhere: a vision that we call 'the New World of Work'. That's why we've said goodbye to old habits such as strict working hours and complicated IT-procedures. Instead we've welcomed management by results and people-centric technology. It's a new and improved way of looking at productivity and responsibility.

Ready to be part of the New World of Work?

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