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Mimeos - Service Delivery Manager

As part of its dynamic development and growth strategy, Mimeos is looking for:

 

Service Delivery Manager

 

 

Your mission

  • You efficiently drive the implementation of projects ensuring full compliance with signed contract requirements and providing as well as securing high-quality service towards our national and European customers.
  • You work in close collaboration with our “Care” sub-contractors and manage all escalated incidents.
  • You constantly improve processes and measure the quality levels of project implementations (SLA, KPI, Problem Management, Capacity Planning,...).
  • You stay in touch with our manufacturers for version changes (firmware management) and you ensure customer follow-up.

 

Your profile

  • You have a Master's degree or at least 5 years of professional experience in a similar function.
  • You are trilingual French, English and Dutch.
  • Passionate about continuous improvement, you are extremely well organised and methodical
  • The knowledge of the « printing » and « IT » industry is an asset.
  • You are dynamic, stress-resistant, and have an entrepreneurial spirit.
  • You are customer-focused through an analytical and problem-solving approach.   

 

We offer

  • A motivating work atmosphere in a close-knit, fast-growing company
  • An environment respecting your work-life balance
  • A dynamic and proactive structure, with cutting-edge technology
  • A personalised training programme
  • An attractive salary package, including a company car, meal vouchers, group insurance and hospitalisation insurance.

Description société

Created from the merger of AB Supplies and ALLO Supplies, two major, long-time players in office printing in the BeLux region, Mimeos has become a preferred multi-brand partner for all their printing solution needs.

Mimeos is number one on the market for IT consumables (toner, ink cartridges, etc.) and the key specialist in equipment and other printing solutions in Belgium and Luxembourg.

Mimeos offers the most competitive and highest quality solutions on the market :

- A team of 40 experts in printing and related solutions
- Thirty-five years of presence and experience
- Delivery of consumables in 24 hours
- Multi-brand printing equipment, software and maintenance
- All-in solutions for outsourced management of your printer fleet
- The highest level of certification from all the major manufacturers
- An ultra-high performance logistics platform located in Belgium
- Excellent service near you

Dynamic company focused on service excellence and customer satisfaction,
Mimeos has over 10,000 customers in SMEs, large companies and public institutions.

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