N° Référence: JGBH11586
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MyNextCompany - Senior Business Process Analyst

Réf.: JGBH11586
 

Senior Business Process Analyst
Ref. JGBH11586

At MyNextCompany (previously ClearSource), we efficiently match talents and companies using Smart Recruiting®, an innovative technology we set up for efficient and transparent recruitment. It combines Employer Branding with Inbound Recruitment, and it offers candidates greater transparency on employers we partner with.
The mission of our recruiters is to engage candidates in a two-way communication to learn about who they are and what they need, then match them with a company where they will love working.
MyNextCompany...Ask for the moon!

We're looking for a Senior Business Process Analyst for a 1 year freelance contract in Brussels' center. He'll define, analyse and improve customer journey process within the company.

 

 

Role

  • Support customer target in various projects
  • Support the client committee by contributing to its preparation and carrying out a whole series of small analyzes.
  • Review the current customer journey and identify optimizations to improve it.
  • Continue the effort made to optimize and harmonize the use of CRM between the various services

 

Profile

  • At least 5 years of experience in the field of process management / optimization and / or management of operational improvements
  • Experience and knowledge of customer journey/experience processes is a strong must
  • Lean, Operational Excellence, Change Management, KPI and Balanced Scorecard concepts are nice to have
  • Fluent in French + good English. Dutch is a strong plus.
  • Good analytical skills critical mind results orientation and involvement in change management processes listening skills assertiveness and autonomy.

 

Details

  • Duration: until end of the year (+extension)
  • Start: ASAP
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