Our Service Desk:
- manages the incidents that have been detected by our Emonitoring tools as well as the direct requests from our customers either by email or by phone
- analyzes and ensures a rapid diagnosis in order to solve them as efficiently as possible. When the resolution is too complex or needs too much time, the Service Desk plans an intervention, either on-site or remotely.
- ensure the quality of the monitoring, whatever it is, until it is completely resolved.
- Technical knowledge:
- You have an excellent knowledge of Windows.
- You are familiar with Microsoft Office applications.
- You master the Network technologies: TCP-IP, WiFi, Firewall, VPN...
- You globally understand the fundamentals of a Service Desk.
- Computing is your passion for a long time.
- You are persistent, rigorous, autonomous and methodical.
- You appreciate human contacts and teamworking.
- You express yourself correctly in French and Dutch as well as in English (oral and written).
We offer you
- A Permanent contrat with a real challenge in a fast growing group,
- A salary in line with your competencies,
- Interesting projects with fascinating technologies in united and dynamic teams,
- The ability to permanently develop your technical, functional or management skills.