N° Référence: 5a994f914fd2f400157f610e
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Nu Skin - IT Support Specialist

Réf.: 5a994f914fd2f400157f610e

Description

 

As an IT Specialist you will provide IT Support to the various business departments in the EMEA region. In this role you will report to the IT Manager and have the following responsibilities:

  • Ensure customer satisfaction by delivering excellent IT Support: troubleshoot technical cases in an effective manner to achieve a solution in due time without escalation.
  • Areas covered by the Support team are “Network and Infrastructure”, “Web”, “SAP SD, Sc, FICO”, etc...
  • Work closely with the project groups in case of more complex requests or needs -
  • Establish and manage customer expectations to maximize end-user productivity: communicate timely, efficient and with the right channels
  • Ensure Swift and smooth IT processes by:
    • Managing the Support case-logging system together with your team members (pick up requests pro-actively)
    • Encouraging a correct usage of IT tools and processes
    • Keeping IT documentation up to date
    • Assist other IT Support Specialists and project teams in their work
    • Ensure up-to-date local Hardware inventory and maintenance
    • Monitor Global infrastructure and services during EMEA opening hours

 

Profile

  • Degree in IT, or equivalent by experience
  • Knowledge of Windows 7 and 10 as well as the common office applications/tools (f.e. MS Office, Adobe Acrobat, SharePoint)
  • ERP experience is a plus
  • Networking experience is a plus
  • Experience with phone systems is a plus
  • Profound knowledge of English is a must, both written and verbal. Any other European language is considered a plus
  • You possess strong interpersonal and communication skills: you are able to build up solid relationships with colleagues and external parties
  • Dedicated team player and service-oriented
  • Proactive and an independent worker
  • Strong organizational and time management skills
  • Organize your personal workload
  • Able to work in an international environment
  • Willing to work flexible hours
  • Willing to travel within the EMEA region and overseas (Us based HQ) 

 

Offer

 

An attractive position in an international environment.

Description société

Nu Skin Enterprises is a growing US based company, quoted on the New York Stock Exchange. At Nu Skin Enterprises we are in business to be a force for good throughout the world. We accomplish this by creating and selling exceptional anti-ageing personal care products and nutritional supplements, providing rewarding direct sales business opportunities and supporting distributors, shareholders, consumers and employees in ways that improve their quality of life.

We offer a positive, uplifting work environment in which each person is supported in fulfilling their potential. We are a dynamic, international company with a rich diversity of cultures and nationalities represented in our staff.

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