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Orange Business Services - ICT Operations Office, Portfolio & Release Manager

Our client in the Energy sector located in Brussels is looking for 2 ICT Operations Office, Portfolio & Release Managers to start a mission beginning of May 2019.





Fluxys has identified a need to continue the management of the ICT Operation Office, Portfolio & Release activities.

Within this context the need for an external resource has been identified to lead/work on various project and service activities as well as managing teams relative to Operations Office.



Mission Description


After a period of familiarisation of the company's environment (organisation, stakeholders, processes, etc.), you will exercise activities in the following areas:

  • Full responsibility for implementation of infrastructure and operational security projects ranging from quality improvement of CMDB, meeting room audio/video infrastructure renewal, hardening and patching of infrastructure, new password tool roll-out, logging and monitoring infrastructure design, implementation and roll-out, upgrade of RBAM tools ...
  • Accountable for the services delivery in the field of Operational Security (reporting, monitoring and assessment), Disaster Recovery Plan testing, coordination (planning, execution and follow-up) at ICT level of critical interventions in the production environment
  • Management of the Architecture, Infrastructure & Security (AIS forum) projects and services portfolio (including reporting), organisation and secretary of the AIS forum (Senior Management level)
  • You will either plan, execute, supervise, lead, coordinate those activities via direct resources under your direct supervision, or shared resources.

This position is directly reporting to the Operations Manager.


Note that the above list is not exhaustive and other typical project management tasks and/or deliverables may be identified after the start of the mission.



Required hard skills


The person most apt to fill this mission should be competent and experienced (min 10 years) in the general domain of ICT project management and services delivery with specific experience as follows:

  1. Project Management in general
  2. A proven experience in operations (infrastructures) projects implementation.
  3. ITIL V3 framework basics
  4. Experience in DRP/BCP, intervention coordination in production environment
  5. Knowledge or strong willingness to get acquainted with ICT security framework
  6. General knowledge of typical ICT Hardware and software architectural elements including clients, servers, Storage, networks, and databases.
  7. General knowledge of Microsoft Office and typical enterprise applications, a sound knowledge of Excel is a plus.


Required soft skills 

  • The following soft skills are considered in descending order of importance:
    • Entrepreneurship to manage the delivery of projects and services with (shared) resources
    • Knowledge of stakeholder and communication management which can typically be used in ICT projects
    • Assertive communication skills to involve the impacted business and technical stakeholders correctly.
    • Team leadership
    • Ability to work properly under stress
  • Languages : The consultant must be able to communicate, both orally and written, using English, with either Dutch and/or French as additional communication languages.
  • Expected Education & Experience:
    • Master's in engineering, Computer Sciences, master's in business with ICT orientation
    • Min 10 years' experience in a similar environment

Description société

Orange is the second mobile operator & Internet access supplier in Europe and amongst worldwide leaders for telecommunication services for multinational companies. Orange has therefore become the unique brand of the Group for Internet, television and mobile telephony in France, United Kingdom, the Netherlands and Spain.

Orange has been nominated Top Employer Global 2018 for third consecutive year and the first French and European company in BCG's Most Innovative Companies 2018 ranking, placing 19th in the world.

Orange is the only telecoms operator among the 13 companies in the world to achieve certification as a Top Employer Global 2018. In total, 30 countries were certified over five continents in which the Orange Group operate . Each certification, awarded by the Top Employers Institute recognizes outstanding best practice in our business strategy, social responsibility, the role of human resources and our professional development, diversity, competency and talent management. They are a testament to the progress we have made to deliver upon commitments made within the Orange promise: being a digital and caring employer.

Innovation is what drives us.

We are committed to creating practicable, accessible technology that is designed to benefit mankind and genuinely transform people's day-to-day lives. Our mission is to locate, support and promote promising digital talent that will help shape the future.


Orange Business Services is the brand of the Group encompassing all services dedicated to companies based all around the world. It is recognized within the “Top 10” of service companies worldwide.

Among services proposed by Orange Business Services Big Data/Analytics, IoT and Customer Experience are our domain of expertise.


We offer a digital and caring environment, with attractive packages, including company car and additional employee benefits.


In Belgium, Orange Cyberdefense represents the MSSP (Managed Security Services Provider) business unit and offers fixed price projects, managed services and consultancy.

Since 1998, Orange Cyberdefense Belgium leverages its experience and knowledge to provide premium grade services for both networking and security services to multinational companies.

We provide flexible solutions, geared towards customers requiring high quality solutions and focus on international environments, providing around the clock support.

From our operational center, located in the Brussels Area, we take over the burden of daily operations and optimization of our customers' security infrastructure.

Strong Service Level Agreements warrant the secure and unconstrained networks that are needed in today's business environments.

High quality service delivery is etched in our DNA and anchored in our organization by several standards and frameworks; ITIL, ISO 9001, ISO 27001. All personnel are security cleared.

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