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Orange Business Services - Junior Functional Analyst

ROLE PURPOSE 

  • Area of responsibility: 
    • The Functional Analyst helps the business to define needs and solutions to be implemented in order to improve integration into the company's Information Systems.
    • The Functional Analyst translate the needs expressed by the business into functional specifications to be commissioned by the appropriate teams. 
  • Nature and scope of responsibility: 
    • The is a generalist role with both operational and IS skills, whose responsibility, within their assigned area of responsibility, is to provide operational, methodological and technical advisory services by completing or conducting research and analyses, with the objective of helping management to make decisions. 
    • The IS Functional Analyst, in charge of changes to IS for a process or several processes, is as well an expert in software packages for a particular business area and advises the business on the possibilities offered by the software package.

  

CORE MISSIONS 

  • Analysis of business needs:
    • Facilitates expression of needs
    • Formalizes business needs
    • Defines functional specifications
    • Analyses IS and operational architecture and its evolutions
    • Assesses software packages
  • Design of the solution to be implemented:
    • Translates general specifications, reflecting business needs, into detailed specifications, reflecting the technical solution to be implemented
    • Identifies and selects the technical project components
  • Assistance to the business for user acceptance tests:
    • Prepares the user acceptance tests (test scenarios, organization and roll out)
    • Participates in user acceptance tests
  • Support for the business for change management: 
    • Designs the change management program
    • Facilitates User Support
    • Designs and creates user and training materials
  • Management: May supervise other analysts

 

 MAIN ACCOUNTABILITIES

  • Ensures identification and communication of business needs
  • Contributes, within the project context to the business performance, by ensuring proper understanding of needs, taking into account costs and deadlines

 

DIFFERENTION CRITERIA

 

Grading

 

4

  • IS Design for large areas (macro-processes)
  • Specialized in IS concepts and functional specificities of the steering business line
  • Ability to give relevant advice to business contact point to solve their specific problems
  • Significant autonomy: proposes an appropriate organization to the Project Leader

3

  • IS Design for an expanded scope (macro-processes)
  • In-depth knowledge of IS concepts and of the functional specificities of the steering business line
  • Ability to give relevant advice to business contact point to solve their specific problems
  • Significant autonomy: proposes an appropriate organization to the Project Leader

2

  • IS Design for an limited scope (functional area or process)
  • In-depth knowledge of IS concepts and of the functional specificities of the steering business line
  • Ability to give relevant advice to business contact point to solve their specific problems
  • Significant autonomy: proposes changes in the project plan

1

  • IS Design for a limited area (operational sub-area or sub-process)
  • Knowledge: able to prioritize activities
  • Ability to give advice to business contact point on his specific area of expertise
  • Relative autonomy: defines work methods respecting standards and norms.

 

SPECIFICS 

  • The principal domains for the IS Functional Analyst will be the following domains: 
    • Time Registration, HR Master Data, Payroll
    • Planning / dispatching
    • Track & Trace
    • Controlling
  • The IS Functional Analyst will join the Kronos Application Management team.
  • For this in particular the IS Functional Analyst will:
    • Understand the business processes the application will support in the business context.
    • Assist the user in the definition and writing/updating of functional requirements
    • Assess the fit between the user requirements and their implementations in the platform.
    • Lead the acceptance functional testing, help in the structuration of the test scenarios, help writing/updating the test scenarios
    • Assist in writing/updating the functional documentation, training material and user documentation
    • Assist all the quality assessment and management activities.
    • Support and use the tools that help support these tasks e.g. Jira, TestLink
  • More related to the application itself the Functional Analyst is supposed to:
    • Understand the application architecture and the actual implementation of the its different parts.
    • Understand the platform specfic ergonomics, user interfaces, navigation,etc
    • Understand and assist in the functional specifc configurations
  • The job will need general and functional knowledge of the Kronos WorkForce Central application.


General skills selected

  • Analytical thinking: Confirmed
  • Communication skills: Confirmed
  • Erognomics: Trainee
  • Quality minded: Confirmed

Description société

Orange Business Services manages and integrates the complexity of international communications, for multinational companies (B2B), freeing our customers to focus on the strategic initiatives that drive their business. Our extensive experience and knowledge in global communication solutions, together with our understanding of multinational business and local support in 166 countries and territories, ensure that our customers receive a consistent, global solution wherever they do business.

Worldwide, Orange Business Services stands within the Top 10 service companies:
- +3,000 multinational clients
- 100,000+ Cloud Pro customers
- +2 million business clients, SMB's and companies in France
- mobile telephone networks in 29 countries
- telepresence in 104 countries
- 5 major service centers: Brazil, Egypt, France, India, Mauritius

And is a recognized market leader: « world communication awards »
- Best Global Operator 2006, 2007, 2008, 2009, 2012,2013
- Best Enterprise Service for our Hybrid Network service Business VPN Hybrid, 2014
- The User's Choice Award, 2015

In Belgium, Orange Cyberdefense represents the MSSP (Managed Security Services Provider) business unit and offers fixed price projects, managed services and consultancy.
Since 1998, Orange Cyberdefense Belgium leverages its experience and knowledge to provide premium grade services for both networking and security services to multinational companies.
We provide flexible solutions, geared towards customers requiring high quality solutions and focus on international environments, providing around the clock support.

From our operational center, located in the Brussels Area, we take over the burden of daily operations and optimization of our customers' security infrastructure.
Strong Service Level Agreements warrant the secure and unconstrained networks that are needed in today's business environments.

High quality service delivery is etched in our DNA and anchored in our organization by several standards and frameworks; ITIL, ISO 9001, ISO 27001. All personnel are security cleared.

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