We open up a world of digital opportunities, so people live better and work smarter.
- You work in the Customer Relationship Management IT team.
- The CRM team covers different applications that are used to
- Route voice and digital customer interactions to the right agent or service via CTI tools.
- Give an overview of all ongoing customer requests via the Request Management Tool
- Manage in our CRM platform the customer cases to be solved by the back-office agents.
- The full flow to support any type of requests coming from any type of communication channel will be supported end-to-end in our team.
- You will also work with a team composed by different profiles and coming from different countries.
- You will work on the application Request Management Tool that plays a central role in the architecture.
- As a technical lead you will make the link between the Functional Analyst and the development team. You will be in charge of the technical solution and ensure the correct technical implementation of the solution.
- The methodology used in Proximus is Agile and Scrum. In this context, you will work with a Scrum master.
Role & Responsibilities
- You work closely together with domain architects and functional analysts towards a solution based on requirements provided by the business.
- You analyse and assess the impact of functional requirements and give solution guidance to teams.
- You make project estimates and identify impact on IT Application
- You look for creative and simple solutions and you help the team to provide clear and structured documentation.
- You define and explain a detailed technical solution model to the development teams.
- You oversee the development of the technical solutions.
- You have a bachelor or master's degree (preferably in an IT related domain) or equivalent by experience.
- You have good experience in implementing new projects in an IT environment.
- You have knowledge of UML, DevOps and Agile development (Scrum) principles & methodologies.
- You are optimistic, analytical and assertive, customer- and solution-oriented.
- You value communication and collaboration with others.
- You have a learning attitude.
- Good knowledge of English is mandatory (both oral and written). French and/or Dutch is an advantage.
- As technical lead you need to have experience in the technologies listed below or be able to acquire them in a reasonable time frame.
- Java 8 or higher
- Event Driven Architecture
- Couchbase SDK (Spring Data)
- Kafka - broker, consumer, provider
- GIT, GitLab
- Nodejs 10 or higher
- TypeScript 3.9 or higher
- GraphQL including GraphQL federation (Apollo Server)
- Nodejs Couchbase SDK
- Logging - winston, EFK
- Code linting - ESLint
We offer you
At Proximus you have the possibility to shape your own future and the digital future of our customers.
- Our digital workplace, which assure you a better work-life balance
- A nice and varied salary package including insurance, a mobility plan of your choice, Telecom and other benefits.
- The opportunity to build your own career and your development thanks to a continuous learning environment and the exhaustive offer of our Proximus Corporate University.