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Sogeti - IT Support Specialist

Nature of the tasks

  • Service desk agent, incident agent and analyst, problem agent and analyst
  • Incident analysis, first and second-line customer liaison with the purpose of maximising the first call resolution rate
  • First and second-line support: remote and on-site support
  • Recording & tracking incident information
  • Recording & tracking Problem information
  • Participating in reconfiguration/installation of PC environment
  • Documenting operational support procedures
  • Drafting technical content for knowledge database
  • IT support specialist must be able to perform all tasks of a service desk Operator
  • Testing and administration of applications
  • Liaising with system administration and database administration for execution of administration tasks

 

Skills & Requirements

  • Min 3 years of experiences as IT Support
  • Fluent in both English/French both written and oral
  • Part of the consultants needs to be fluent in German both written and oral as well
  • Very good communication skills
  • User oriented
  • Very good skills in all of the MS Office applications
  • ITIL V3 Foundation Certified is a plus

Description société

Sogeti Belgium, business unit of Capgemini Belgium, is an international organization and leading provider of technology services and software testing. Sogeti Belgium employs 500 IT professionals, offering cutting-edge expertise in Cloud, Cybersecurity, Digital Manufacturing, Digital Assurance & Testing, and emerging technologies. Our clients are well known companies in the private and public sector (e.g. the European Institutions, FODFin, KBC,...).

Sogeti Group combines agility and speed of implementation with strong technology supplier partnerships (Microsoft, IBM, HPE), world class methodologies and its global delivery model, Rightshore®. Sogeti Group brings together more than 25.000 professionals in 15 countries, based in over 100 locations in Europe, USA and India. Sogeti is a wholly-owned subsidiary of Capgemini SE.

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