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V-IT - Service Desk Profiles

Service Desk Level 1 + level 1.5 - Antwerpen

We are looking for person with passion for IT and is customer oriented.  




  • Call acceptance, ticket creation and first call resolution and solving incidents and changes at Level 1.5.
  • He/ She will support the team coordinator and management of the Service Desk.
  • The L1 activities will do the call acceptance, ticket creation and first call resolution. This in a limited time frame.
  • The Level 1.5 receives from the communication layer of the Service Desk more complex tickets from L1 and L2 employees in Europe, focus on Dutch but not limited to.
  • This requires IT skills supported by communication skills as the customer will be contacted in case of need.
  • Analysts are member of a virtual team with offices globally spread.


Function description in bullet list but not limited to

  • Customer Oriented 
  • Preferred Tri-lingual, bi-lingual is a must (Dutch, English) in speaking and writing. Any additional language (French, Italian, Spanish) appreciated.
  • A Team Player that can share the knowledge and skills with the team
  • Inspirers the team members to work efficient.
  • Support colleagues and supports Level 1 from other delivery sites
  • Advanced Troubleshooting and can work independently.
  • Creating and adjusting Knowledge documents
  • Knowledge of Office365 / Win 8.1 / Win 10
  • Global Ahd ticket tool
  • different iMac types, assignee groups
  • Ticket Dispatching / request handling
  • handle QM checks 
  • Accessit knowledge 
  • Knowledge base

Description société

V-IT is the largest sourcing company of the Cronos group. We're located in Antwerp and constantly on the lookout for IT professionals for various clients.
Our technical scope is wide.
We will find the right candidate for the right vacancy.
Not only reactive, but also proactive!
V-IT exists since 2008 and we consciously choose long-term partnerships based on trust and personal follow-up.

V-IT is a dynamic company driven by an energetic and strong team.
We strive for an open communication, structure and a no nonsense atmosphere and this characterizes our corporate culture.

Currently we are working with +100 great professionals in various projects spread across Belgium.

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