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Centric - Monitoring Engineer

Ref.: ME
Centric - Monitoring Engineer
Ref. ME

Job Objective

 

The monitoring engineer has responsibility for creation and refinement of; monitoring policies, processes, procedures for application, system software and infrastructure monitoring. He's responsible for monitoring systems and infrastructure. Work in cooperation with Technical teams ensuring that monitoring capabilities are in line with needs.

 

Job dimensions

 

Outputs:        

  • Monitor systems, software, applications
  • Troubleshoot problems
  • Track all issues
  • Report, manage, escalate incidents
  • Monitors Systems/applications performance and troubleshoots problem areas as needed
  • Maintain tickets and documentation
  • Write scripts, SQL queries, new checks in scope of monitoring or problem solving
  • Solve issue where applicable

 

Autonomous Decision Making Authority

  • Day-to-Day monitoring using tooling, in case of problem, either solve or route those into the technical team (escalation)
  • Create new checks, scripts to improve visibility
  • Decide about severity of incidents

 

Result Areas

 

Result Area 1:

Proactive monitoring assuring fast and reliable incident handling with proper visibility and follow up.  

 

Result Area 2:

Improve monitoring by interfacing various source of alerts.

 

Result Area 3:

Route, track problems and make sure that correct actions have been taken in order to resolve problems

 

Result Area 4:

Work closely with development and support groups to define new monitoring needs.

 

Contacts

  • Internal Contacts

Exchange of information: Heads of Departments, Managers, Staff

Negotiations with: Managers, Staff

  • External Contacts

Exchange of information: Data centre provider (CEGEKA) , other providers (Storage, network etc...)

Negotiations with: n/a

 

Functionality Criteria

Knowledge and experience: Service Management techniques/methodologies (desirable) ITIL

 

Experience

Experience with Monitoring, Incinga, Nagios and Zenoss are a Plus

Knowledge of Jira & Confluence, used to write documentation (tickets, Wiki)

Familiarity with Oracle SQL.

Able to run queries against a database and incorporate such queries into a script.

Degree in computer science or equivalent

 

Skills

Excellent documentation skills 

Essential: Good communicator; “can do” approach; determined; understand other issue, can listen and learn from others 

Desirable: self-learning and keen to learn new technical domains

 

Attitudes

  • Excellent communication
  • Excellent analysis and troubleshooting skills of complex technical systems.
  • Excellent command of spoken/written English

Qualifications

  • Used to work in a Java application landscape (JDK, Tomcat)
  • Strong scripting and understanding of sysadmins activities (Bash, Perl ...)
  • Minimum. 3 years in system management in a Linux environment
  • Linux System Engineer
  • Training
 
 
 
 
 
 With 400 employees Centric Belgium is a significant player in the Belgian IT market. We are headquartered in Oostkamp (Bruges), with an additional site in Zaventem (Brussels). Centric Belgium serves around 1,000 clients in Belgium, from small and midsize companies to multinationals.

Centric Belgium's three key competencies are: IT Solutions, offering construction of standard software for markets such as the construction and retail sectors and the supply chain; Systems & Services, providing management and optimisation of systems and infrastructure for medium and large companies; IT Professionals, supplying high-level IT consultants.
   

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