Referentienr.: 170202/01
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Contraste Europe - Service Desk Agent

Ref.: 170202/01

For one of our major clients in the financial sector, we are looking for a Service Desk Agent.



Your role

  • Answering calls, handling incoming mails or web forms
  • Trying to find a solution at first call (use of remote control, knowledge base ...) for a majority of questions
  • Solve queries regarding a broad variety of questions and incidents
  • Using a ticketing system
  • On a rotation system, monitor the Wintel console


Your Profile

  • You have a previous experience as user support.
  • Excellent technical knowledge: MS Office 2016 or 365, Windows 7or 10, Network essentials...
  • Good knowledge of computer Hardware.
  • You speak natively Dutch and as second language French
  • You have a good level of written English.


We offer

  • A challenging position in a fast growing company with an international presence.
  • A stimulating working environment with a really good team spirit maintained by lots of internal events (teambuilding...).
  • A dynamic culture focused on personal development.
  • A wide range of training and career development opportunities.

Beschrijving bedrijf

The Contraste Europe Group builds strong relations with its clients. It offers a range of IT services: Consulting, Application Management and Managed Services.
The Group's companies act as competence centers in selected domains, building a solid expertise Network.
The Group's sector focus is with finance, utilities, public institutions and non-commercial organisations.
It operates in Luxemburg, Belgium and France.

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