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Econocom - Support Engineer

Econocom designs, finances and oversees companies’ digital transformation. With over 9.000 employees in 19 countries and revenue in excess of € 2.3 billion, Econocom has all the requisite abilities to ensure the successful implementation of large-scale digital projects : consulting, sourcing and technology management & financing of digital assets, infrastructure, application and business solution services, and project financing. The Econocom Group share is part of the BelMid index.
Join Econocom & start your digital adventure ! #digitalforallnow

Econocom - Support Engineer

Responsibilities

  • Technical hands on, in close collaboration with external hosting partners, internal business teams and Corporate ICT based in Milan.
  • Support the operations team in BAU activities. Procedure writing, documenting troubleshooting and problem resolution steps. Keeping up to date of local operating instructions used by the different ICT teams.
  • Provide regular reports to ICT Operations manager on issues relating to the ICT service support operation, highlighting any risks and investigating solutions.
  • Collaborate actively to optimize the ICT infrastructure and applications architecture continuously.
  • Participate to small scale/peripheral projects relating to the improvement of existing services.
  • Guarantee compliance with ICT MSG and full alignment with eni ICT standards, guidelines and strategic plan.

 

Skills & knowledge

  • Microsoft (SharePoint, SQL, Win7/10, Office 2013/16)
  • General desktop support issues
  • Written and verbal skills
  • Printing solutions
  • LAN/WAN (basics)
  • Mobile device, IP phone and videoconference solutions
  • Asset/stock management
  • Lenovo & HP Hardware (desktops, laptops & workstations)
  • ITIL knowledge         

                    

Non-Technical Profile Requirements

  • sense of responsibility for client satisfaction
  • dynamic and result oriented
  • excellent customer service, interpersonal, communication and team collaboration skills
  • Responsible team player
  • Dutch, French & English

If you are interested in this function and if you have the skills required, please send your most updated CV via the button below.

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