Referentienr.: 39664
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Gentis - Network Support Engineer

Ref.: 39664

Context

 

My client is operating in the IT solution sector. We are actively looking for a Network Support Engineer. Your main objective provide support to the customers client and complete all information's related to the issue in the ticketing system.

 

 

Role

 

Your main activities and responsibilities are as follows:

  • You will work as an IT support 2nd Line on the customer network and services to the customers, mainly for the voice part, the videoconferencing part and provide 1st Line technical support to end customers on the different technologies, products, and solutions.
  • You will share your knowledge with other people in writing technical issues and solutions in order to enlarge the knowledge database and documentation.
  • You will be responsible of the direct communication to the customer and will classify the reported issues.
  • You will provide the first steps of troubleshooting and communicate the problems to the team if the issue is not to be solved
  • You will communicate some specific problems to the Product Manager OR the Operations Manager for product enhancement.

 

Profile

  • Bachelor in Computer Studies or equivalent by experience.
  • Knowledge of VoIP, SIP, Asterisk
  • Knowledge of the technologies ISDN, PRA, Fax (a plus)
  • Knowledge of networking skills, including routing, switching, Cisco
  • Knowledge of Windows
  • Notions of Linux, programming language Script (Powershel, Python, PHP)
  • Knowledge of HP, Nortel/Avaya is a plus
  • Languages: Fluent French + English and/or Dutch

 

Offer

 

My client offers you the possibility to join a company in constant growth, where you can work on interesting projects.

This offer will provide you a chance to grow in your career.

  • An attractive salary
  • Insurance
  • Public transit reimbursed at 100%.
  • Meal vouchers + Eco vouchers
  • Year-end bonus

 

Are you interested ? if you are, send me your CV via the button below.

Beschrijving bedrijf

Gentis is a Belgian recruitment company headquartered in Brussels and providing permanent staffing as well as project sourcing solutions worldwide in multiple sectors. Each of our sectors is serviced by a dedicated team of specialist recruiters, with accumulated experience of decades in recruitment.

Thanks to close collaboration with the major players in each industry and our high profile among experienced professionals in our target sectors, Gentis has grown rapidly and is now capable of meeting the multiple needs in IT, Engineering, as well as the Oil & Gas and Pharmaceutical Sectors.

Whether you are seeking a new opportunity or whether you need to recruit the best person to fill a need within your company, at Gentis our daily practice is to carry out all activities to provide you the highest quality solution in the fastest timescale.

To assure this successful solution for our clients and candidates, we deploy a wide range of candidate-acquisition tools : headhunting, job boards, databases, social network search tools, as well as dedicated researchers specialized by sector and profession.

In addition, through the many years of practice of our recruiters and headhunters, Gentis has developed a constantly expanding worldwide network of sector professionals and client companies which we use to match requirements of our candidates and clients.

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