Referentienr.: 16542
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Gentis - Service Desk

Ref.: 16542

Our client is a company specialized in IT solutions for diffrent clients in Brussels.

 

 

Responsibilities

  • welcoming the customer requests (calls & mail)
  • analyze and figure out the problem/ situation
  • Proving the basic support and solving the incident using the specific tools Proving basic support and solving the incident using specific tools
  • doing the escalation to the 2nd level when needed

 

Profile

  • You have minimum 1 year of experience in a similar position
  • You have a good knowledge of Ticketing tools & CRM
  • You have knowledge of software computer applications, technologies and customer service principles.
  • You speak fluent French and Dutch.
  • You are a team player, problem solver and customer service oriented.

 

Offer

 

A competitive salary with extra-legal benefits in a creative and Dynamic environment, where you get the opportunity to grow (personal/technical/career).

 

 

Interested? send your CV via the button below.

Beschrijving bedrijf

Gentis is a Belgian recruitment company headquartered in Brussels and providing permanent staffing as well as project sourcing solutions worldwide in multiple sectors. Each of our sectors is serviced by a dedicated team of specialist recruiters, with accumulated experience of decades in recruitment.

Thanks to close collaboration with the major players in each industry and our high profile among experienced professionals in our target sectors, Gentis has grown rapidly and is now capable of meeting the multiple needs in IT, Engineering, as well as the Oil & Gas and Pharmaceutical Sectors.

Whether you are seeking a new opportunity or whether you need to recruit the best person to fill a need within your company, at Gentis our daily practice is to carry out all activities to provide you the highest quality solution in the fastest timescale.

To assure this successful solution for our clients and candidates, we deploy a wide range of candidate-acquisition tools : headhunting, job boards, databases, social network search tools, as well as dedicated researchers specialized by sector and profession.

In addition, through the many years of practice of our recruiters and headhunters, Gentis has developed a constantly expanding worldwide network of sector professionals and client companies which we use to match requirements of our candidates and clients.

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