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Harvey Nash - Network Designer - Genesys Pure connect Designer

Ref.: 1480

Job description

 

The Senior Network Designer/Pure Connect Designer will be working on the design of several upcoming network and Genesys Pure Connect/CTI projects/changes The Senior Network Designer/Pure Connect Designer is in charge of the daily operational management of the IT Infrastructure The Senior Network Designer/Pure Connect Designer will be working 50% on the network part and 50% on the CTI/Pure Connect part

 

 

What you'll do

  • Responsible for keeping the IT infrastructure up and running, as per the service level agreements
  • Responsible for WAN, LAN and WLAN support of Office sites and DataCenter
  • Responsible for the SBC (Audiocodes) and Genesys Pure Connect platform
  • Manage support tickets (second and third line) Network and CTI Genesys Pure Connect
  • Ensure that the standards & governance principles of the infrastructure are followed
  • Participate in the Change Management process
  • Ensure that support documentation is kept up to date
  • Propose improvements on network and CTI level
  • Validate the infrastructure and network/CTI deliverables in projects, as per the standards
  • Responsible for version management
  • Support to first line support
  • Provide second line support
  • Manage third line support
  • Propose solutions to meet business requirements
  • Create/validate the HLD & LLD for various network/CTI projects
  • Coordinate and work closely with several managed service provides
  • Deploy the solutions in a controlled way into production
  • Ensure a correct handover to operations
  • Contribute to the writing of RFP's
  • Writing of new call flows in Genesys Pure Connect (create IVR)
  • FW/Network monitoring
  • Analyse call logs
  • Advise operational teams
  • Writing of detailed migration plans for implementation of significant and major changes
  • Writing of high level change descriptions for getting a change approved by the CAB
  • Writing of test plans to validate the correct functioning of setups after a change
  • Writing of performance troubleshooting reports

 

Profile

  • The ideal candidate has a Bachelors or Master's Degree in a technology related field (e.g. Engineering, Computer Software, etc.) or has gained equivalent knowledge by relevant work experience
  • 8+ years of experience in multiple IT areas
  • Must be able to prove an active experience in the following areas : ? MPLS technology (Igp/LDP/MP-BGP, L2vpn, L3VPN) ? Networks: LAN/MAN/WAN technologies, TCP/IP, Ethernet, and architectures (Layered model, Spanning-tree, multicast, QoS, VRF, HSRP, ...) ? Routing (static, BGP, OSPF, redistribution) - thorough BGP knowledge is a must ? End-to-end QoS for business applications and RT streams (voice, video) and network optimization tools ? Tunnelling GRE, IPsec ? DC LAN technology (Spanning-tree, Multi-Chassis Etherchannel, VSS, Thrill/Fabric Path, DC interconnect technologies (VPLS, OTV, ...) ? FW (CheckPoint, Cisco ASA Firepower, Tufin), experience segregation networks (DMZ, ICS perimeters) ? Proxy Zscaler/Zpa/BlueCoat ? RADIUS/NAC/SSLVPN ? Reverse Proxy/Load balancing ? Good troubleshooting skills ? WLAN centralized management ? AD with integrated RADIUS and CA ? Citrix/VPN ? Skype/Teams ? SIP Trunking ? Genesys Pure Connect or Genesys Pure Connect Cloud (design + operations) ? Experience with Visio ? Fundamental understanding of IT processes and operational procedures. ? Nice to have: experience other CTI platforms, migrating Pure Connect to other platform ? Nice to have: SDWAN implementation experience
  • You must possess good interpersonal skills and strong communication skills (verbal and written), with the ability to communicate in both technical and non-technical terms.
  • You have abilities in a mediator role and are able to ask the correct questions to understand correctly both sides and get to an agreement
  • You can work in an autonomous way and are a good team player.
  • You are business proficient in English and at least in Dutch or French

 

What's in it for you?

 

To work full time in all EDF Luminus Offices (Up to 2 days/week in Brussels and up to 4 days/week from home during Corona crisis)

 

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Beschrijving bedrijf

Harvey Nash Belgium is since many years the loyal partner for clients and professionals. We guarantee professionalism in the entire search for the right match. We know the market and its players and are aware of the most recent developments. With more than 20 years of talent acquisition experience within Belgium, Harvey Nash are experts in IT & Engineering.

The Harvey Nash Group was founded in the UK in 1988 and now has 40 offices throughout Europe, America and Asia.
Our 7000 professionals work with clients, both large and small, to deliver a portfolio of services. We offer a unique range of consulting recruitment specialising in IT recruitment, benefits subcontracting and outsourcing services to our clients. Over the years we have placed more than 100 000 people.

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