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Helpdesk Backup Services

Description of the mission


  • Call and mail intake,1st and 2nd line services, creation and follow up of tickets in Helpdesk ticketing tool, execution of  several technical actions based on processes and checklists


Required knowledge / Experience


  • Very good knowledge of Windows 7 and 10 (Use, configuration, and troubleshooting).
  • Microsoft Office (2010/2016) very good knowledge.
  • Basic Knowledge Software (MS Visio, Adobe products,...).
  • Basic knowledge of (commands) DOS.
  • User management (use of Active Directory).
  • Basic knowledge of VOIP.
  • Experience in TCP/IP (VLANs, POE, Wifi,802.1x, horizontal cabling, ...).
  • Basics of videoconferencing.
  • Basics of domotica (meeting rooms).
  • Basics of smartphones and GPRS (level troubleshooting).
  • Basics of Wifi.
  • Staging hardware (user oriented - PC,...).
  • Basic knowledge of Hardware (PC, printers and peripherals).
  • Basic knowledge of VPN.
  • Basic knowledge of IT network topology, VM Ware, software virtualization.
  • Languages :
    • Dutch and French oral and writing Knowledge
    • English Working Knowledge


 Soft Skills


  • Good verbal communication.
  • Creation/Updates of tickets in Helpdesk Tool.
  • Respect for procedures.
  • Follow up of Checklists.
  • Take responsibility of own actions.
  • Analytic thinking.
  • Client oriented.
  • Team spirit.
  • Solution Oriented


We offer


  • Full time Job: CDI / CDD / Freelance
  • An attractive and competitive salary with fringe benefits
  • A challenging & innovative environment with space for initiative & personal growth
  • Opportunities for learning where needed

Beschrijving bedrijf

CONSORT NT (2200 employees, +140 M€ turnover) is a Digital & Technology Services Company specializing in consultancy, systems integration, management and outsourcing of IT applications and infrastructures.

Operator as well as integrator of both infrastructures and solutions recognized for its positioning of industrialist in the tailor-made.

We focus our know-how and the skills of our people on the creation of value around human capital and collective Business Intelligence.

Structurally agile, adaptable and innovative, we stand by our clients during the full life-cycle of their projects.

We build for our clients, going hand-to-hand with them, the functional and technical solutions and services, providing economical and operational flexibility required for value creation.

Today we support our customers 50% on technical expertise and 50% on results commitments

At the glance

- 25 years of existence
- > 2000 employees
- 140 M€ turnover
- 43% as Projects & Managed Services / 57% as Technical & Functional expertise
- 39% as Application Solutions / 61% as Infrastructures Services
- 7 services centers 24/24, 7/7 base (ISO 270001, 9001, 14001, 20000-1)
- Sales offices in France, Germany, Luxembourg, Belgium & Morocco

Toon volledige beschrijving
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